Call Centre Agent

DHL Supply Chain; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking candidates for a customer support role. Ideal applicants will have excellent communication skills in English and Mandarin, along with at least 2 years of relevant experience in contact centers or customer service. Higher NITEC/A-Level/Diploma/Degree is required. Join us to help provide effective logistics solutions.

Qualifications

• Must possess Higher NITEC/A-Level/Diploma/Degree.
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions.

Responsibilities

• Good communication skills in English and Mandarin to liaise with Mandarin speaking callers.
• Proficiency in other languages/dialects may be required depending on programme requirements.
• Ability to handle difficult interactions in a professional manner.

Skills

Good communication skills in English and Mandarin

Proficient in Microsoft Office applications

Ability to handle difficult interactions professionally

Education

Higher NITEC/A-Level/Diploma/Degree

Job description

Overview

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Good communication skills in English and Mandarin to liaise with mandarin speaking callers
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner

Qualifications

• Must possess Higher NITEC/A-Level/Diploma/Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions