Call Center Operator

FONDA GLOBAL ENGINEERING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is seeking candidates for a customer service role. You will be responsible for receiving fault calls, documenting details, and adhering to established procedures. Strong English communication and attention to detail are essential. This position requires flexibility to work on rotating shifts, including weekends and public holidays. Previous experience in a call center or helpdesk is an advantage.

Qualifications

• Able to communicate effectively in English (both spoken and written).
• Strong attention to detail and good documentation skills.
• Able to follow instructions and work within defined procedures.
• Willing and able to work on rotating shifts, including weekends and public holidays.
• Prior experience in a call center or helpdesk environment is an advantage.

Responsibilities

• Receive and register fault calls promptly.
• Document fault details clearly and accurately in the system.
• Follow the established Standard Operating Procedures (SOPs).
• Respond to callers using approved communication scripts and workflows.
• Escalate issues to the relevant teams where necessary.

Skills

Effective English communication

Attention to detail

Documentation skills

Job description

Responsibilities

• Receive and register fault calls promptly.
• Document fault details clearly and accurately in the system.
• Follow the established Standard Operating Procedures (SOPs).
• Respond to callers using approved communication scripts and workflows.
• Escalate issues to the relevant teams where necessary.

Requirements

• Able to communicate effectively in English (both spoken and written).
• Strong attention to detail and good documentation skills.
• Able to follow instructions and work within defined procedures.
• Willing and able to work on rotating shifts, including weekends and public holidays.
• Prior experience in a call center or helpdesk environment is an advantage.
• Location: Shan Road