Call Center Officer (Patient Service / Shift Work / Woodlands / Must have Healthcare / Call Cen[...]

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore seeks candidates for a position focused on handling customer enquiries through phone, email, and live chat. The ideal candidate must be customer service oriented, proficient in Microsoft Excel, and capable of working independently and in teams. This role offers a gross salary of $2,500 and performance bonuses, with shifts including weekends.

Benefits

Yearly performance bonus: Up to 1 month of salary

Qualifications

• Able to work independently as well as in a team.
• Proficient in MS Excel / office.
• Customer service oriented.

Responsibilities

• Handle customers’ enquiries through various channels.
• Manage feedback and maintain accurate records in the CRM.
• Participate in trainings and audits as required.

Skills

CRM

Customer Service Oriented

Microsoft Office

Customer Experience

Interpersonal Skills

Healthcare Administration

B2B Accurate Data Entry

Job description

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

• Gross $2.5k
• Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30 AM to 5:00 PM, MID - 11:30 AM to 9:00 PM. Shift shall be rostered. 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”