Call Center Executive

ROYCE DENTAL GROUP PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dental clinic in Singapore is seeking an experienced Call Center Executive to manage patient enquiries and appointments. The ideal candidate will possess excellent communication skills, prior experience in healthcare, and the ability to handle sensitive patient matters. This role includes managing communication across various channels and maintaining accurate patient records, ensuring a high standard of care and service. Willingness to work shifts is required.

Qualifications

• At least 1 year of call center or front desk experience in healthcare settings.
• Strong verbal and written communication skills in English.
• Knowledge of common dental or medical terms and procedures.

Responsibilities

• Handle inbound calls, emails, and social media enquiries.
• Schedule and manage patient appointments across clinics.
• Provide accurate information on treatments and clinic policies.

Skills

Excellent communication skills

Attention to detail

Customer-oriented

Calm under pressure

Education

Minimum GCE ‘O’ Level or Diploma

Tools

Clinic management software

CRM tools

Social media messaging platforms

Job description

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.