Call Center Agent ($2.1K | East)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking a Customer Service representative to oversee driver management and provide support via multiple channels. The ideal candidate will have customer service experience, be proficient with spreadsheets, and be adaptable to dynamic needs. This role offers opportunities for engagement and collaboration within a fast-paced environment.

Qualifications

• Experience with live chat, email support, and phone systems is preferred.
• Proficient in using Excel, Google Sheets, and Google Docs.

Responsibilities

• Oversee and manage a group of drivers via a call center.
• Provide personalized, in-person assistance to drivers.
• Work closely with internal teams for smooth operations.

Skills

Customer service experience

Proficiency with spreadsheets

Flexible and adaptable

Job description

Key Responsibilities

• Driver Management: Oversee and manage a group of drivers via a call center set up providing timely responses to their inquiries via chat, call.
• General Support, Sales / Offerings Sharings, Upcoming Events/ Activities
• Cross-Team Collaboration: Work closely with internal teams and other verticals to ensure smooth operations and timely resolution of driver-related issues.
• Driver Engagement: Support engagement events and program launches aimed at enhancing driver-partner relationships and experiences.
• Face-to-Face Support: Provide personalized, in-person assistance to drivers, addressing their concerns and ensuring their satisfaction.

The Talent

• Customer service experience, ideally with experience with live chat, email support, and/or phone systems
• Proficiency with spreadsheets and documentation tools (Excel, Google Sheets, Docs)
• Flexible and adaptable to dynamic operational needs.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [e-mail]
• Email Topic: Customer Service (Tech)
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R24123927