Cafe Service Leader

IN GREAT COMPANY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local café company in Singapore is seeking passionate individuals for customer service roles. You will deliver exceptional service, prepare food and drinks, and maintain cleanliness. The ideal candidate will have at least one year of customer service experience and a friendly, customer-oriented personality. The position requires working shifts, including weekends and public holidays.

Qualifications

• At least 1 year of customer service experience.
• Strong work ethic with initiative and a willingness to learn.
• Friendly, cheerful, and customer-oriented personality.
• Strong communication skills and fluency in English.
• Availability to work shifts, weekends, and public holidays.

Responsibilities

• Warmly greet and interact with all customers.
• Deliver exceptional customer service that meets standards.
• Prepare coffee-based beverages and food items.
• Serve food and beverages efficiently and attentively.
• Ensure cleanliness and maintain an organized workspace.
• Monitor and restock inventory for daily operations.

Skills

Customer service experience

Strong communication skills

Cheerful personality

Strong work ethic

Job description

Creamier is a local brand that brings joy to communities through artisanal handcrafted ice creams, coffees, and quality café experiences. We are looking for passionate individuals to join our dynamic team in creating memorable customer experiences.

Locations: Toa Payoh / Punggol / Tiong Bahru / Margaret Market

Responsibilities:

• Warmly greet and interact with all customers, ensuring a welcoming environment.
• Deliver exceptional customer service that meets Creamier’s standards.
• Prepare coffee-based beverages, teas, and food items using Creamier's unique recipes and procedures.
• Serve food and beverages in an efficient, friendly, and attentive manner.
• Maintain full knowledge of the menu to make tailored recommendations to customers.
• Adhere to standard operating procedures (SOP) for food and beverage preparation and the ordering system.
• Perform cashiering duties with accuracy and professionalism.
• Set up and prepare workstations before shifts begin.
• Ensure cleanliness and maintain an organized and hygienic workspace.
• Monitor and restock inventory for daily operations, minimizing wastage and spoilage.
• Perform other duties as assigned by management.

Requirements:

• At least 1 year of customer service experience
• Strong work ethic with initiative and a willingness to learn.
• Friendly, cheerful, and customer‑oriented personality.
• Strong communication skills and fluency in English
• Availability to work shifts, weekends, and public holidays.
• Alternate 5/6 work week