Cafe Ops Assistant Manager

MOSANCO ENCHANTED CAFE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A popular café in Singapore is seeking a proactive Café Operations Assistant Manager to oversee daily operations and lead a team of service professionals. Candidates should have a diploma in Hospitality Management and at least 2 years of supervisory experience in F&B or café operations. Strong leadership and communication skills are essential, along with a passion for delivering great customer experiences.

Qualifications

• Minimum 2 years of supervisory experience in F&B or café operations.
• Strong leadership and communication skills required.
• Ability to work weekends and shifts as needed.

Responsibilities

• Oversee daily café operations including front and back of house.
• Implement SOPs for consistency and service excellence.
• Analyse sales and customer feedback for operational improvements.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Education

Diploma in Hospitality Management or Business

Job description

About the Role

We are looking for a proactive and hands-on Café Operations Assistant Manager to oversee daily outlet operations, lead a team of service professionals, and contribute to the continuous improvement and growth of our café brand. The role combines on-ground management with strategic planning and business development initiatives.

Key Responsibilities

• Oversee and ensure smooth daily café operations, including both front-of-house and back-of-house functions
• Plan, review, and implement operational SOPs to maintain consistency, efficiency, and service excellence
• Lead staff scheduling and rostering to optimise manpower and control labour costs
• Support recruitment, onboarding, and training of new hires
• Monitor service quality and food safety standards to ensure compliance with company and regulatory requirements
• Analyse sales and customer feedback to identify operational improvements and marketing opportunities
• Work closely with management to develop new business strategies, partnerships, and promotions to drive outlet growth
• Assist in budgeting, cost control, and procurement planning
• Handle customer feedback and resolve issues promptly to maintain high satisfaction levels

Requirements

• Diploma in Hospitality Management, Business, or related field preferred
• Minimum 2 years’ supervisory experience in F&B or café operations
• Strong leadership, communication, and problem-solving skills
• Organized and resourceful, with attention to detail
• Able to work on weekends and shifts as required
• Passionate about café culture, food, and delivering great experiences