Cafe Operations Manager

IN GREAT COMPANY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local café brand in Singapore is seeking an experienced Café Manager to oversee daily operations. The role involves managing staff, attaining sales targets, and maintaining high standards of food safety and guest service. Candidates should have at least 3 years of experience in a similar role, strong leadership skills, and a Food Hygiene Certification. This position offers an opportunity to foster a positive workplace culture and drive profitability.

Qualifications

• At least 3 years of experience managing a café or F&B outlet.
• Food Hygiene Certification is mandatory.
• Strong leadership and people management skills are essential.

Responsibilities

• Lead and manage all aspects of café operations.
• Achieve sales targets and control costs to ensure profitability.
• Ensure compliance with food safety and hygiene regulations.

Skills

Leadership

Communication

Problem Solving

Customer Service

Tools

MS Office (Excel, Word)

POS Systems

Job description

We are looking for a passionate and driven Café Manager to lead the day-to-day operations of our café, ensuring a consistently high standard of food, service, and guest experience. As the face of the store, you will foster a positive team culture, maintain operational excellence, and drive profitability—all while championing Creamier’s philosophy of happiness and quality.

Key Responsibilities

• Lead and manage all aspects of café operations, including front and back of house.
• Achieve sales targets and control costs (labor, food, supplies) to ensure profitability.
• Ensure compliance with food safety, hygiene, NEA regulations, and company standards.
• Recruit, train, motivate, and manage team members to deliver outstanding service.
• Handle guest feedback and resolve issues to turn first-time visitors into loyal customers.
• Maintain store cleanliness, product quality, and merchandising standards.
• Monitor inventory, place orders, and coordinate with vendors and HQ on supply chain needs.
• Ensure accurate and timely completion of administrative duties (scheduling, payroll, reporting).
• Promote a safe and inclusive work environment, actively addressing operational or safety concerns.

Requirements

• At least 3 years of experience managing a café or F&B outlet.
• Strong leadership, communication, and people management skills.
• Food Hygiene Certification is mandatory.
• Proficiency in MS Office (Excel, Word) and POS systems.
• Strong problem solving ability and a hands‑on, can‑do attitude.
• Passion for customer service and quality food experiences.