Cafe Manager

KENZEN F&B PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant group in Singapore is seeking an Operations Manager to oversee daily operations, manage staff, ensure compliance with regulations, and enhance customer relations. The ideal candidate will be responsible for financial management, staff training, and maintaining high service standards. This position offers a dynamic work environment focused on quality and guest satisfaction.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Ensure smooth coordination between kitchen and service teams.
• Recruit, train, and supervise service staff.
• Achieve outlet sales targets and control operating costs.
• Ensure compliance with hygiene and safety regulations.

Job description

1. Operations & Service Management

• Oversee day-to-day operations of the outlet (opening, closing, service flow).
• Ensure smooth coordination between kitchen, bar, and service teams.
• Monitor service quality, food presentation, and customer experience.
• Handle guest complaints and resolve service issues promptly.

2. Staff Management

• Recruit, train, schedule, and supervise service staff.
• Conduct performance evaluations and provide coaching.
• Enforce discipline, teamwork, and professional grooming standards.
• Conduct daily briefings to update staff on specials, promotions, or policies.

3. Financial & Business Management

• Achieve outlet sales targets and control operating costs.
• Monitor daily sales reports, budgets, and profitability.
• Manage cash handling, billing accuracy, and prevent revenue leakage.
• Control inventory, wastage, and procurement with suppliers.

4. Compliance & Safety

• Ensure compliance with F&B hygiene, safety, and licensing regulations.
• Maintain cleanliness and sanitation throughout the outlet.
• Implement workplace safety practices and emergency procedures.

5. Customer Relations

• Build relationships with guests and handle VIP customers.
• Implement strategies to enhance guest satisfaction and loyalty.
• Collect and act on customer feedback to improve services.

6. Marketing & Promotion

• Work with marketing to promote seasonal offers, events, or special menus.
• Implement upselling and cross-selling techniques.
• Stay updated on F&B trends to keep the outlet competitive.

7. Administration & Reporting

• Prepare daily/weekly/monthly reports on sales, costs, and staff performance.
• Handle outlet paperwork, licenses, and compliance documentation.
• Report to the F&B General Manager on outlet performance.