Business Travel Consultant

Reed & Mackay; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading corporate travel consultancy is seeking a Business Travel Consultant in Singapore to provide dedicated service to corporate clients. Ideal candidates will have experience in business travel and be proficient with GDS systems. Responsibilities include ensuring compliance with travel policies and achieving performance objectives. This is an entry-level full-time position in management and manufacturing within the travel arrangements industry.

Qualifications

• Minimum qualification level to Fares & Ticketing required.
• Continuous record of experience in a core business travel environment is expected.
• Fully conversant in passport and visa requirements.

Responsibilities

• Provide dedicated service to a portfolio of corporate clients.
• Ensure compliance with clients’ travel policies and guidelines.
• Achieve individual and team-based objectives.

Skills

Experience in business travel

GDS systems proficiency

MS Word and Excel skills

Interpersonal skills

Understanding of travel policies

Education

Fares & Ticketing qualification

Job description

Business Travel Consultant

Reporting to: Operations Lead / Operations Manager
Location: Singapore

Reed & Mackay delivers service‑led corporate travel, people‑focused technology, and award‑winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state‑of‑the‑art technology to create a level of travel and event management like no other.

Principal Responsibilities

• Provide a dedicated service to a portfolio of corporate clients.
• Always exceed client expectations.
• Demonstrate proactive thinking when providing travel solutions.
• Ensure Duty of Care in creating travel itineraries for guests.
• Provide added value to clients through specialist supplier relationships.
• Show exceptional communication skills with timely responses to calls and emails.
• Perform quality control across all aspects of procedures and processes.
• Provide the most cost‑effective solutions using all available sources.
• Always comply with clients’ travel policies and guidelines.
• Apply creative air‑fare / rail‑fare ticketing principles to source the best fares when applicable, e.g., split or combination ticketing across booking channels.
• Recommend, procure and upsell ancillary products as required (Hotels, ground transportation, visa, insurance, ferry, translation services, etc.).
• Meet all deadlines as required, internally or client‑driven SLAs.
• Adopt a learning attitude and attend relevant training / coaching as required.
• Achieve individual and team‑based objectives through the annual Performance Reward Scheme (PDR).
• Reach revenue and profit targets by creating income opportunities.
• Travel may be required.

Core Skills & Competencies

• Continuous record of experience in a core business travel environment.
• Minimum qualification level to Fares & Ticketing.
• Fully conversant with one or all GDS systems.
• Team‑player approach to an office environment.
• Experience using MS Word and Excel.
• Excellent interpersonal skills.
• Sound knowledge of the Corporate Clientele / Oil & Gas industry.
• Excellent working knowledge of Marine and Offshore fares including add‑ons and offline fares.
• Understanding of crew rotation and crew sheets.
• Ability to monitor and manage hotel allocations.
• Fully conversant in passport and visa requirements and processing.

Desired Behavioural Attributes

• Develop and maintain strong relationships with colleagues, clients and suppliers.
• Coordinate resources efficiently to support sales activities.
• Share Sport values (team player, enthusiasm, positive behaviour, winning mentality).
• Regularly demonstrate going the extra mile to succeed.

Working Hours and Travel

This role will be based out of R&M’s office in Singapore.

Internal Responsibilities

• Assist with compliance to Reed & Mackay’s certification programmes and policies.

Senior Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Travel Arrangements