Business Travel Consultant

Reed & Mackay; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading corporate travel service provider in Singapore is seeking a Business Travel Consultant. You will deliver exceptional service to corporate clients, manage travel itineraries, and ensure compliance with travel policies. The ideal candidate has a strong background in business travel, proficiency in GDS systems, and excellent interpersonal skills. This is an entry-level, full-time position offering growth opportunities in the travel industry.

Qualifications

• Demonstrated proactive thinking in providing travel solutions.
• Exceptional communication skills with timely responses.
• Ability to manage hotel allocations effectively.

Responsibilities

• Provide a dedicated service to corporate clients.
• Ensure compliance with clients' travel policies.
• Achieve revenue and profit targets.

Skills

Experience in a core business travel environment

GDS systems knowledge

Interpersonal skills

MS Word and Excel proficiency

Corporate Clientele and Oil & Gas industry knowledge

Marine and Offshore fares knowledge

Education

Fares & Ticketing qualification

Tools

GDS systems

MS Word

MS Excel

Job description

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Position: Business Travel Consultant

Reporting to: Operations Lead / Operations Manager

Location: Singapore

Reed & Mackay delivers service-led corporate travel, people-focused technology, and award winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.

Core Responsibilities

• Provide a dedicated service to a portfolio of corporate clients
• A desire to always exceed client expectations
• To demonstrate proactive thinking when providing travel solutions
• Ensure Duty of Care when creating the travel itineraries for the guest
• Provide added value to clients through specialist supplier relationships
• Exceptional communication skills with timely responses to calls and emails
• Quality Control across all aspects of our procedures and processes
• Able to provide the most cost-effective solutions using all available sources
• To always comply with the clients travel policies and guidelines
• To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
• To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
• To meet all deadlines as required, internally or client driven SLA’s
• To adopt a learning attitude and attend relevant training / coaching as required
• Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
• Reach the revenue and profit targets by creating income opportunities

Core Skills / Competencies

• Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing
• Fully conversant with one or all GDS systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Sound knowledge of the Corporate Clientele / Oil & Gas industry
• Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
• Understanding of crew rotation and crew sheets
• Ability to monitor and manage hotel allocations
• Fully conversant in Passport and visa requirements and processing

Desired Behavioural Attributes

• Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
• Efficiently able to coordinate resources to support your sales activities (organisational agility)
• Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
• Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)

Working Hours and Travel

Based out of R&M’s office in Singapore.

Internal Responsibilities

• Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Travel Arrangements

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