Business Systems Analyst

Jabil; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jabil is seeking a Business Analyst to conduct business process analyses and feasibility studies, aligning IT solutions with strategic initiatives. You will document user needs, write functional specs, and develop project plans while coordinating with various teams to ensure successful implementations.

The role requires strong communication, problem-solving, and documentation skills, with 1–3 years of related experience. A Bachelor's degree or equivalent is expected, with CS/MIS preferred.

Qualifications

• Bachelor's degree required or equivalent.
• CS or MIS degree preferred.
• 1–3 years of related experience or equivalent combination of education and experience.

Responsibilities

• Analyze business processes and align IT solutions with business initiatives.
• Write functional specs for applications, enhancements and testing.
• Prepare project plans, schedules and status updates for stakeholders.
• Maintain documentation and knowledge of IT systems and procedures.
• Collaborate with stakeholders to determine requirements and drive process improvements.

Skills

Strong communications

Customer service

Documentation & writing

MS Office & Email

Requirements analysis

Education

Bachelor's degree

CS/MIS degree preferred

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Write functional specifications of user needs for application development, enhancements, and testing.
• Analyze user requirements, procedures, and problems to improve existing systems.
• Prepare functional, systems and program specifications.
• Prepare project plans and implementation schedules.
• Confer with organizational units involved to determine requirements.
• Maintain and develop documentation for responsible area.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
• Prepare project plans and schedules.
• Provide status updates of assigned projects.
• Recommend/conduct training.
• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Serve as escalation point for troubleshooting issues.
• Maintain a good working relationship with customers and vendors.
• Ensure 100% adherence to all IT and department policy, processes and procedures.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement.
• Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
• Strong communications and customer service skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e‑mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree required.
• Degree in Computer Science or Management Information Systems preferred.
• Minimum 1 to 3 years work experience in a related position.
• Or an equivalent combination of education, training or experience.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #whereyoubelong