Business Support Admin

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Customer Engagement Associate to support corporate payment services. You will understand client needs and help tailor solutions for their payment and collection experience.

You will manage end-to-end commercial cards onboarding, coordinate with stakeholders, respond to inquiries by email and phone, provide regular updates, monitor onboarding progress, and assist the sales team with tasks.

Qualifications

• Diplomas or Graduates with good communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Detail-oriented individuals who can manage multiple tasks and work independently after training.
• Willingness to learn and grow within the financial industry.

Responsibilities

• Engage with clients to understand their needs for payment services.
• Manage end-to-end commercial cards and merchant onboarding process.
• Respond to corporates and their cardholders/merchants inquiries and conduct investigations.
• Provide regular updates to corporate and their cardholders/merchants, maintaining strong relationships.
• Monitor and report on onboarding progress and sales referrals.
• Translate administrative duties, verifying documents and system records for accuracy.
• Support the sales team in operational tasks to drive department success.
• Participate in ad-hoc administrative projects.

Skills

Communication skills

Interpersonal skills

Team player

MS Office

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

What You Will Do:

• Engage with clients to understand their needs for payment services, offering tailored solutions that enhance their customers payment and collection experience.
• Manage the end‑to‑end commercial cards and merchant onboarding process, coordinating with various stakeholders to secure approvals.
• Respond to corporates and their cardholders / merchants inquiries and conduct investigations, ensuring seamless communication via email and phone.
• Provide regular updates to corporate and their cardholders / merchants, maintaining strong relationships and open lines of communication.
• Monitor and report on sales referrals and all onboarding progress, contributing to the team's strategic goals.
• Execute administrative duties, verifying documents and system records for accuracy.
• Support the sales team in operational tasks to drive the department's success.
• Participate in ad‑hoc administrative projects, showcasing your adaptability and commitment to excellence.

Who We Are Looking For:

• Diplomas or Graduates with good communication and interpersonal skills.
• Team players who bring a positive attitude and a passion for innovation.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Detail‑oriented individuals who thrive in managing multiple tasks and can work independently after training.
• Candidates eager to learn and grow within the financial industry, providing top‑notch service to our clients.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.