Business Operations & Analytics Manager

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A renowned telecommunications company in Singapore is looking for an experienced professional to lead strategic business planning and financial analysis. This role involves budgeting, forecasting, and project governance within the organization's operational framework. The ideal candidate has 6–10 years of experience in Sales Operations or Business Analytics, and a bachelor's degree in a related field. This position offers opportunities for substantial growth and impact.

Qualifications

• 6–10 years of experience in Sales Operations or Business Analytics.
• Experience in financial planning and variance analysis.
• Strong skills in project governance and PMO practices.

Responsibilities

• Lead strategic business planning, budgeting, and forecasting.
• Prepare business performance dashboards for management review.
• Manage selected strategic or cost optimisation projects.

Skills

Sales Operations

Business Analytics

Financial Planning

Project Governance

Dashboard Reporting

Education

Bachelor's degree in business, Finance, Analytics, or related field

Tools

Excel

BI tools

SharePoint

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Lead strategic business planning, budgeting, and forecasting activities with ESP and Finance.
• Develop and maintain forecasting models, including scenario planning and sensitivity analysis.
• Conduct accounts receivable ageing analysis for collectability tracking and cashflow visibility.
• Perform monthly OPEX/CAPEX variance analysis with Finance and executives, highlighting risks and proposing corrective actions.
• Prepare business performance dashboards and BPR reports for management review.
• Facilitate the monthly ESP Operations Review and consolidate MD review deck inputs.
• Review and streamline operational processes across business units to improve efficiency and governance.
• Manage selected strategic or cost optimisation projects and monitor cost pool performance.
• Oversee the SOW with Infosys, auditing outsourced deliverables to ensure compliance.
• Collate key business insights and provide recommendations to support sales growth and operational effectiveness.
• Establish PMO governance frameworks for ICT bespoke projects, including compliance with organisational policies.
• Manage project-specific P&L and ensure transparent reporting.
• Administer and maintain SharePoint repositories for documentation, version control, and compliance.
• Track project KPIs, milestones, and risks, and prepare reporting for steering committees.

Skills for Success:

• Bachelor’s degree in business, Finance, Analytics, or related field
• 6–10 years in Sales Operations, Business Analytics, or Financial Planning & Analysis
• Financial planning, budgeting, and variance analysis.
• Business analytics and dashboard reporting (Excel, BI tools).
• Project governance and PMO practices.
• (Additional) Experience with SharePoint administration, P&L ownership, vendor auditing.
• Good to have Professional certifications in CFA, PMP or Lean Six Sigma.