Business IT Applications Manager (Netsuite)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A staffing solutions provider in Singapore is looking for a highly skilled Business IT Applications Manager. In this role, you will manage and optimize operational systems, enhance efficiency, and collaborate with cross-functional teams. The ideal candidate has over 4 years of ERP system management experience, particularly with NetSuite and Shopify. This position requires strong analytical skills and attention to detail to ensure seamless system performance.

Qualifications

• 4+ years of experience in ERP system management, configuration, and deployment.
• Good understanding of operational systems like NetSuite.
• Experience with Shopify store administration and 3PL portal management.

Responsibilities

• Oversee and maintain operational systems ensuring they are updated and secure.
• Manage data migration, system testing, and user acceptance testing.
• Coordinate with cross-functional teams to ensure projects are met.

Skills

ERP system management

Analytical skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in Information Technology or related field

Tools

NetSuite

Shopify

CIN7

Job description

Our client is seeking a highly skilled and proactive Business IT Applications Manager to manage and optimize their operations system across the company. In this role, you will be responsible for ensuring the seamless integration and efficiency of our systems, aligning operational strategies with broader business goals, and overseeing the performance of all systems supporting global operations. This position plays a vital role in driving operational excellence, innovation and efficiency while ensuring the smooth functioning of all internal processes.

The ideal candidate will have extensive experience in managing complex systems, optimizing workflows and collaborating with cross-functional teams. You will also be responsible for overseeing system integration, data management, and troubleshooting in a fast paced, dynamic environment. Solid knowledge of operations management software, system analytics, and the ability to adapt to evolving business needs will be key to our success.

Responsibilities

ERP/WMS Management and Maintenance

• Oversee and maintain operational systems (e.g. ERP - Netsuite/CIN7, Shopify and etc) and ensure systems are updated, secure and functioning as intended.
• Implement updates, upgrades and configurations to enhance efficiency.
• Manage data migration, system testing and user acceptance testing (UAT) to ensure a seamless transition to the new system.
• Gather and document business requirements, translating them into functional specifications for ERP configuration.
• Troubleshooting and resolving system issues related to inventory management, order processing, and data synchronization across different platforms.
• Investigate and resolve sync failures, API errors and broken workflows.
• Perform root cause analysis (data errors, integration issues, user errors), apply fixes, retest and document recurring issue patterns.
• Conduct end-to-end testing and website (QA), including order placement, payment processing and shipping. Perform regular quality assurance checks to identify and report errors or bugs.
• Act as a point of contact for users experiencing system-related problems.
• Gather and document business requirements, translating them into functional specification for ERP configuration.
• Configure ERP workflows, user roles and permissions to align with operational needs.
• Support ERP related project tasks such as system mapping, configuration, testing and documentation.

Product Setup & Master Data

• Accurately and efficiently create and maintain product information across all platforms, including CIN7, Shopify and 3PL portals. This includes uploading product details, images, pricing and inventory data.
• Standardization, maintain accurate and up-to-date master SKU data across all systems including managing product variants, bundles and kits.
• Own the creation and maintenance of new SKUs and BOMs ensuring accuracy across ERP and connected systems.
• Ensure master data accuracy for products, customers and vendors across systems.

Collaboration and Process Improvement

• Coordinate with cross functional team i.e. Operations, Finance, Data, Growth & Brand team to ensure projects implemented are met.
• Identify opportunities to improve system efficiency and data accuracy. Contribute to the development and implementation of new processes and workflows.

Role requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Supply Chain Management or related field within the retail and consumer goods industry.
• 4+ years of experience in ERP system management especially in configuring, deploying, upgrading operational systems, familiarity with industry specific processes (e.g : Supply Chain, logistics, manufacturing).
• Good understanding and experience with operational systems like NetSuite.
• Experience with Shopify store administration and 3PL portal management.
• Good analytical and problem solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
• Good attention to details and ability to work in a fast-paced environment.