Business Function Implementation Lead

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global leader in tech consulting is seeking a Business Function Implementation Lead in Singapore to manage SAP application management services. You will lead a team, ensuring high-quality support and adherence to service standards while fostering communication with stakeholders. Candidates should have proven SAP experience and strong leadership skills. This role offers an opportunity to enhance your leadership capabilities while tackling complex SAP issues in an evolving digital landscape. Apply now for competitive compensation and professional growth.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• Proven experience in SAP application management, support, or a similar role.
• Strong leadership and team management skills with experience managing technical teams.
• Excellent communication and interpersonal skills to interact with various stakeholders.

Responsibilities

• Oversee the delivery of SAP application management services.
• Lead and manage a team of professionals.
• Ensure timely resolution of SAP-related incidents and problems.
• Manage SAP change requests with minimal disruption.

Skills

SAP Experience

Leadership Skills

Communication Skills

Problem-Solving Skills

Process Knowledge

Tools

SAP Basis

SAP Fiori

SAP Cloud Platform

Job description

Job Summary

A global leader in technology consulting and digital transformation, our client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for a Business Function Implementation Lead to manage and oversee SAP related matters, making sure activities meets standards set in place. Candidates would have the opportunity to enhance their leadership capabilities while applying their knowledge in SAP.

Main Responsibilities

• Service Delivery Management: Oversee the delivery of SAP application management services, ensuring high-quality support and maintenance of SAP systems.
• Team Management: Lead and manage a team of professionals, providing guidance, coaching, and development opportunities.
• Incident and Problem Management: Ensure timely resolution of SAP-related incidents and problems, identifying root causes and implementing corrective actions.
• Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.
• Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed-upon standards.
• Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.
• Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.

Qualifications and Skills

• SAP Experience: Proven experience in SAP application management, support, or a similar role.
• Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.
• Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non-technical stakeholders.
• Problem‑Solving Skills: Strong analytical and problem‑solving skills, with ability to troubleshoot complex SAP issues.
• Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP‑specific processes.

Good to have skills

• SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
• Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
• Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on ‘Apply here’ to drop your resume or email at [e-mail].