Business & Enterprise Sales Ops Executive (6-month Contract)

AXS Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A payment services company in Singapore seeks a detail-oriented professional to coordinate merchant onboarding and provide operational support. Responsibilities include managing documentation, processing applications, and training merchants on systems. Ideal applicants have 1-3 years of relevant experience and strong analytical skills, particularly in Excel. This role requires a proactive communicator able to thrive in a fast-paced environment.

Qualifications

• 1–3 years of experience in business operations, reporting, or sales administration.
• Ability to balance accuracy with urgency.
• Strong communicator in a fast-moving environment.

Responsibilities

• Coordinate onboarding and act as the liaison with internal and external stakeholders.
• Process merchant applications and set up accounts.
• Guide merchants on onboarding and conduct training sessions.
• Compile and report performance metrics weekly.

Skills

Analytical skills

Excel proficiency

Communication

Collaboration

Problem-solving

Education

Diploma or Degree in Business Administration, Data Analytics, Finance

Job description

Responsibilities:

1. Onboarding Coordination

• Act as theprimary liaisonbetween the sales team, merchants, and internal stakeholders (Business Ops, Risk, Compliance, Tech, Deployment Team) to expedite onboarding.

• Verify merchant documentation (KYC, contracts, bank details) and ensure compliance with AXS and regulatory standards (e.g., MAS, PCI-DSS).

• Perform accurate data entry of merchant details into internal systems (CRM, onboarding trackers, and databases) and ensure information integrity throughout the process.

• Track onboarding progress and SLA timelines to ensure prompt merchant activation.

• Proactively coordinate with relevant teams to maintain SLA compliance.

2. Operational Backend Support

• Process merchant applications, conduct preliminary risk assessments, and elevate complex cases.

• Coordinate with relevant teams to set up merchant accounts, payment gateways, and POS integrations.

• Resolve onboarding bottlenecks (e.g., missing documents, technical issues) to minimize delays.

3. Merchant Communication & Training

• Guide merchants on onboarding requirements, AXS systems, and troubleshooting.

• Conduct basic training sessions (or create guides) for merchants on dashboard usage, settlement cycles, and reporting.

4. Data Reporting

• Compile, validate, and report week-on-week performance metrics across merchant acquisition and team productivity.

• Coordinate data submissions across departments to ensure completeness and accuracy of reports.

Requirements:

• Diploma or Degree in Business Administration, Data Analytics, Finance, or related disciplines.

• 1–3 years of experience in business operations, reporting, or sales administration.

• Solid analytical and reporting skills withstrong Excel proficiency(pivot tables, charts, formulas).

• Meticulous with details, yet fast in execution — able to balance accuracy with urgency.

• Strong communicator and natural collaborator who thrives in ahigh-energy, fast-moving environment.

• Proactive, resourceful, and relentlessin solving problems and driving results.