Business Development & Operations Executive, Day Care

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare cooperative in Singapore is seeking an Operations Support Specialist to coordinate weekend operations across multiple centres. Responsibilities include supervising staff, client onboarding, and improving service delivery. A minimum of 2–3 years in daycare operations or social services is required, along with strong interpersonal skills and proficiency in Google Workspace. This role demands independence and effective multitasking.

Qualifications

• Minimum of 2–3 years’ experience in senior daycare operations, social service, or related roles.
• Comfortable working across multiple locations.
• Able to work independently and handle multiple ongoing tasks.

Responsibilities

• Coordinate weekend operations across all centres.
• Prepare and manage weekend staff rosters.
• Assist in weekly client attendance monitoring and transport arrangements.
• Support the planning and execution of weekend programs and activities.

Skills

Strong interpersonal skills

Coordination skills

Proficient in Google Workspace

Job description

You will need to:

Operations Support

• Coordinate weekend operations across all centres, including logistics, setup, meal flow, and centre readiness.

• Ensure that each centre follows COS standard practices and guidelines.

• Supervise basic clinical compliance and assist in liaising with Community Nurses on client care matters

• Serve as first point of escalation for on-the-ground issues during weekend services.

Manpower & Staff Liaison

• Prepare and manage weekend staff rosters.

• Track attendance, replacements, and off-in-lieu planning.

• Liaise with weekday Centre Managers and support staff onboarding and training for weekend operations.

Client Coordination

• Assist in weekly client attendance monitoring, transport arrangements, and follow-up on absentees or incidents.

• Support new client onboarding and assist in conducting initial assessments with Community Nurses

• Communicate with caregivers and support updates on medication, appointments, and care needs.

Program & Activity Support

• Support the planning, preparation, and on-site execution of weekend programs and activities.

• Coordinate with volunteers and activity facilitators to ensure smooth sessions.

Reporting & Process Improvement

• Maintain weekend operations records, incident logs, and feedback summaries. ● Contribute to the documentation of the weekend’s operation and support improvements in service delivery.

Business Development

• Support business expansion initiatives

• Coordinate awareness campaigns and client recruitment strategies

• Lead tracking, follow-ups, and conversion

• Support client onboarding and admission processes

• Prepare simple performance reports and track metrics such as new referrals, attendance, and feedback.

Qualification

You should:

• Have a minimum of 2–3 years’ experience in senior daycare operations, social service, or related roles

• Strong interpersonal and coordination skills

• Comfortable working across multiple locations

• Able to work independently and handle multiple ongoing tasks

• Proficient in Google Workspace (Sheets, Docs, Slides) for tracking, reporting, and communication

It would be great if you:

• Experience in eldercare, daycare centres, or volunteer coordination

• Good command of English and other local language/dialect to liaise with seniors

• Familiarity with community-based programs and basic client care considerations

Other Information

• 5-day work week including weekends

• Weekday duties include planning, client/staff/centre/vendor/volunteer coordination, and reporting

• Weekends duty includes ground supervision at centres on a rotating basis