BUSINESS DEVELOPMENT MANAGER

OHMS TELECOM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail telecommunications store in Singapore is seeking a Retail Manager to oversee daily operations, lead a team, and implement effective sales strategies. The ideal candidate will ensure customer satisfaction, manage inventory, and maintain visual merchandising standards. Previous retail management experience is advantageous.

Responsibilities

• Daily operations of the retail store, ensuring smooth and efficient functioning.
• Lead and manage a team, providing guidance, training, and motivation.
• Develop strategies to drive sales and enhance customer satisfaction.
• Monitor and analyze sales performance and expenses.
• Maintain high standards of visual merchandising.
• Foster a customer-centric culture within the store.
• Handle customer complaints and inquiries professionally.
• Implement loss prevention measures and ensure policy adherence.
• Monitor stock levels and coordinate replenishment.
• Prepare and analyze sales reports and operational data.

Job description

Responsibilities

• Daily operations of the retail store, ensuring smooth and efficient functioning.
• Lead and manage a team of shop staff, providing guidance, training, and motivation to achieve performance targets.
• Develop and implement effective strategies to drive sales, increase customer footfall, and enhance customer satisfaction.
• Monitor and analyze sales performance, inventory levels, and expenses to optimize store profitability.
• Maintain high standards of visual merchandising, ensuring products are displayed attractively and in line with company guidelines.
• Foster a customer‑centric culture within the store, ensuring exceptional customer service is provided at all times.
• Handle and resolve customer complaints and inquiries in a professional and timely manner.
• Implement loss prevention measures and ensure adherence to company policies and procedures.
• Monitor and maintain stock levels, coordinating with suppliers and the central warehouse for timely replenishment.
• Prepare and analyze sales reports, financial statements, and operational data to provide insights and recommendations for improvement.