Business Development Executive (Banking/Financial Services Training)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading training provider in CBD, Singapore, is seeking a Business Development Executive to enhance customer relationships and drive new customer acquisition. This permanent role requires over 5 years of experience in financial services training and strong communication skills. Join a dynamic team dedicated to customer engagement and satisfaction.

Qualifications

• 5+ years of experience in financial services training or corporate training.
• Strong communicator with proven customer relationship and business development skills.
• Highly motivated, organized, and detail-oriented.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Identify and prospect potential new customers.
• Collaborate with cross-functional teams to align strategies.

Skills

Customer relationship management

Business development

Communication skills

Project management

Education

Degree in a relevant field

Job description

Business Development Executive (Banking/Financial Services Training)

• Permanent role
• Work location: CBD

The Opportunity

Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Serve as the main point of contact for customer inquiries, issues, and feedback.
• Ensure timely and effective responses to customer needs and concerns.

Customer Outreach and Engagement

• Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
• Develop and implement strategies to increase customer engagement and loyalty.
• Conduct regular follow-ups to ensure ongoing customer satisfaction.

New Customer Acquisition

• Identify and prospect potential new customers through various channels (networking, referrals, etc.).
• Develop and execute plans to attract and convert leads into new customers.
• Collaborate with marketing team to coordinate efforts and optimize conversion rates.

Retention and Upselling

• Develop strategies and initiatives to retain existing customers and minimize churn.
• Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.

Customer Advocacy

• Act as a customer advocate within the organization, representing their interests and feedback.
• Champion customer-centric initiatives and initiatives that improve the overall customer experience.

Cross-functional Collaboration

• Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
• Communicate customer needs and insights internally to drive continuous improvement and innovation.

Feedback Analysis and Reporting

• Gather and analyze customer feedback and data to identify trends and areas for improvement.
• Prepare regular reports on customer engagement levels and acquisition metrics.

Your Background

• Degree holder with 5+ years’ experience in financial services training, corporate training, or related sectors
• Strong communicator with proven customer relationship and business development skills
• Highly motivated, organized, and detail-oriented
• Able to manage multiple projects with excellent time management