Business Development Director

Alibaba Cloud; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading Cloud Services provider in Singapore seeks a dynamic professional focused on customer relationship establishment and business opportunity expansion. The role involves proactively engaging with customers to understand their needs, delivering effective technical solutions, and promoting the adoption of cloud technologies. Ideal candidates will possess strong relationship management skills, a knack for sales strategies, and the ability to integrate resources for successful project outcomes.

Qualifications

• Proven ability to gain insights into key industries and identify potential customers.
• Strong communication skills to build customer trust and define product needs.
• Experience in maintaining relationships with decision-makers in customer organizations.
• Ability to provide full life-cycle support to customers and drive product iteration.

Responsibilities

• Proactively identify customer needs and decision-making chains.
• Explain the technical value of Alibaba Cloud's products effectively to customers.
• Promote quick decision-making for the adoption of Alibaba Cloud solutions.
• Integrate resources to ensure project success and resolve product issues.

Skills

Customer insight analysis

Relationship management

Technical solution delivery

Sales strategy development

Job description

Customer Relationship Establishment & Business Opportunity Expansion

• Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision‑making chains and identify customers' actual needs.
• Use customer's language to start conversations, gain customer trust, mine product and technology needs, and form effective business opportunities.
• Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
• Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
• Identify customers' decision‑making chains, maintain relationships with key decision‑making points, and establish long‑term operational and technical relationships with customers.

Product & Technological Value Delivery

• Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc., as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
• Independently explain the standard Alibaba Cloud product to customers; or with the support of SA, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.

Decision‑Making Promotion & Business Opportunity Conversion

• Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, creating value for customers continuously.
• Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win‑win situation with customers.
• Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.

Business Support

• Provide customers with full life‑cycle support, integrate all resources to ensure project landing, detect and resolve product usage problems.
• Promote rapid iteration of Alibaba Cloud products on the customer‑end, and support customers to achieve technical goals.