BUSINESS DEVELOPMENT ASSOCIATE

RED DOT MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a responsible and motivated Operations Manager to oversee daily agency operations, ensure compliance with regulations, and manage recruitment processes. The ideal candidate should be KAH-certified and experienced in the employment agency sector. This role involves team leadership, client relationship management, and strategic planning to enhance agency productivity. Working hours are 6 days a week with one weekday off, and the position is salaried with no commission.

Qualifications

• KAH-certified and experienced in managing end-to-end recruitment operations.

Responsibilities

• Oversee daily agency operations and ensure smooth, end-to-end placement processes.
• Supervise and support recruitment consultants and administrative staff.
• Develop and implement efficient Standard Operating Procedures (SOPs).
• Build and maintain strong relationships with clients.
• Generate operational reports on placements and processing timelines.
• Coordinate with overseas partner agencies and training centers.
• Contribute to business development and operational expansion strategies.

Job description

Job Description & Requirements

We are seeking a responsible and motivated Operations Manager to join our dynamic team. The ideal candidate should be KAH-certified and experienced in managing end-to-end recruitment operations in the employment agency sector.

Job Responsibilities

• Operational Oversight
  • Oversee daily agency operations and ensure smooth, end-to-end placement processes.
  • Manage the workflow for recruitment, documentation, training, and deployment.
  • Ensure full compliance with relevant government regulations (e.g., MOM in Singapore, POEA in the Philippines / India).
• Team Leadership
  • Supervise and support recruitment consultants, administrative staff, and other team members.
  • Set performance goals, provide coaching, and conduct staff evaluations.
  • Manage team schedules and manpower planning.
• Process & Policy Management
  • Develop and implement efficient Standard Operating Procedures (SOPs).
  • Enhance agency productivity by streamlining internal processes.
  • Maintain high standards in applicant screening and documentation.
• Client Relationship Management
  • Build and maintain strong relationships with clients, including individual employers and corporate partners.
  • Address inquiries, resolve service issues, and ensure client satisfaction.
  • Match suitable candidates to job requirements effectively.
• Reporting & Compliance
  • Generate operational reports on placements, processing timelines, and outstanding cases.
  • Ensure all documentation meets legal and licensing standards.
  • Maintain organized records for regulatory audits and inspections.
• Partner & Vendor Coordination
  • Coordinate with overseas partner agencies, training centers, and medical providers.
  • Oversee scheduling for training and deployment of candidates.
  • Monitor and evaluate partner performance.
• Strategic Planning & Development
  • Contribute to business development and operational expansion strategies.
  • Recommend digital tools or process automation to improve efficiency.
  • Stay updated on industry trends and adjust operations accordingly.

Working Hours

6 working days per week

1 weekday off

Note: This is a salaried position — commission is not provided.

Contact

📱 Interested applicants, please contact Jane Koh via WhatsApp at 8064 8496.