Business Analyst (With Trade Finance Experience)

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading financial service provider in Singapore seeks a candidate to manage stakeholder relationships and act as a trusted advisor on technology and operations enablement. The ideal candidate will have 5-8 years of experience in banking or consulting with a strong focus on Trade Finance. Responsibilities include developing high-level solutions, managing critical production incidents, and ensuring continuous process improvements for maximum ROI. A comprehensive understanding of technology and operational processes within banking is essential.

Qualifications

• Minimum 5-8 years of relevant banking and/or consulting experience.
• Strong business domain knowledge in banking, particularly in Trade Finance.
• Understanding of technology and operational processes across functions in the bank.

Responsibilities

• Act as a trusted advisor for new business demands requiring technology or operations enablement.
• Develop high‑level solutions to achieve target business outcomes.
• Manage communication regarding critical production incidents and problems.
• Build a sustainable process for measuring benefits aligned to business initiatives.

Skills

Stakeholder relationship management

Analytical skills

Problem solving

Process design

Change management

Job description

Key Responsibilities

Stakeholder Relationship Management

• Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
• Prioritize business requests and co-create Business Roadmap with business segments
• Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
• Supports effective business change by building relationships with business leaders, technology and operational business partners

High Level Solutioning

• Develop high‑level solution to illustrate feasibility of achieving target business outcomes
• Align high‑level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
• Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analysed
• Initiate the implementation plan for Group T&O projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.

Change Implementation Planning & Management

• Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Collaborate with cross‑functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
• Work with business technology services team on the smooth delivery of the solution
• Review Test Scenarios, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
• Spot potential problems, recognize the risk impact and propose risk mitigation strategies.

Managing RUN

• Manage the communication and regular updates to business stakeholders on ‘critical’ production incidents and problems impacting customer and business operations
• Regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
• Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
• Monitoring the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed

Sustainable Improvements

• Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.
• Improve systems by studying current practices; designing modifications.

Job Requirements

• Minimum 5-8 years of relevant banking and/or consulting experience
• Strong business domain knowledge in banking (Trade Finance)
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Familiar with change management processes and project management fundamentals
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation