Business Analyst (Technical Writer)

Total eBiz Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is seeking an experienced Technical Writer to create and maintain documentation for various platforms. The ideal candidate has a Bachelor's degree in IT or related field, at least 3 years of experience in technical writing, and strong communication skills. You will work closely with cross-functional teams to ensure documentation quality and consistency across projects.

Qualifications

• At least 3 years of experience as a Technical Writer or similar role.
• Understanding of software development lifecycle (SDLC).
• Familiarity with Agile methodologies.

Responsibilities

• Create and maintain documentation for platforms.
• Collaborate with stakeholders to drive documentation.
• Translate complex concepts into clear documentation.

Skills

Technical documentation

Communication skills

Organizational skills

Education

Bachelor's degree in Information Technology or related field

Tools

Confluence

Jira

Excel

Job description

Roles & Responsibilities

Key Responsibilities

Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.

Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.

Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences. Ensure consistency, accuracy, and completeness of documentation.

Create and maintain templates and documentation standards to ensure consistency across projects and teams.

Conduct regular reviews and updates of documentation based on changes.

Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.

Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

What we are looking for

Bachelor's degree in Information Technology, Computer Science, Technical Communication, or a related field.

At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.

Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.

Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.

Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.

Knowledge of software systems, APIs, databases, and enterprise architectures.

Strong organizational and communication skills, with a keen attention to detail.

Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.