Business Analyst / Product Owner (Payments Application / System / Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking an experienced Business Analyst/Product Owner to drive payment application projects. You will liaise between business users, technology teams, and external vendors, ensuring effective delivery of banking solutions. The ideal candidate has 3–5 years of relevant experience in banking or fintech, with a strong understanding of payment systems and requirements gathering. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• 3–5 years of experience as a Business Analyst / Product Owner in banking or fintech.
• Experience with payment systems, gateways, or transaction processing platforms.
• Strong problem-solving and documentation skills.

Responsibilities

• Act as the liaison between business users and technology teams.
• Gather and document business and technical requirements.
• Define and prioritize the product backlog.

Skills

Business process discussions

Stakeholder management

Requirements gathering

Analytical thinking

Agile methodology

Tools

JIRA

Confluence

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an experienced Business Analyst / Product Owner (BA / PO) to drive payment application projects for our client in Singapore which is a top global investment bank.

Key Responsibilities

• Act as the primary liaison between business users, technology teams, and external vendors for payment application projects.
• Gather, analyze, and document business, functional, and technical requirements with a clear understanding of banking and payment processes.
• Translate business needs into user stories, use cases, and acceptance criteria to guide development and testing.
• Define and prioritize the product backlog, ensuring alignment with business goals, technical feasibility, and regulatory compliance.
• Prepare and maintain business requirement documents (BRD), functional specifications, process flows, and training documentation.
• Collaborate with developers, QA, and operations teams throughout the SDLC to ensure timely and high-quality delivery.
• Participate in sprint planning, backlog grooming, and UAT testing to validate that deliverables meet user and compliance expectations.
• Support project delivery, integration, and go-live activities, ensuring operational readiness and user adoption.
• Ensure payment-related products comply with relevant security and compliance frameworks (e.g., PCI-DSS, ISO 20022).

Requirements

• At least 3–5 years of experience as a Business Analyst / Product Owner in banking, payments, or fintech domains.
• Proven experience working on payment systems, payment gateways, or transaction processing platforms.
• Strong techno-functional background — able to engage in both business process discussions and system-level analysis.
• Hands-on experience in requirements gathering, process mapping, and stakeholder management.
• Familiarity with Agile/Scrum methodology and tools such as JIRA and Confluence.
• Excellent analytical thinking, problem-solving, and documentation skills.
• Strong interpersonal and communication skills, with the ability to work effectively across technical and business teams.
• Understanding of compliance and security standards such as PCI-DSS will be an advantage.
• Experience with ISO 20022, SWIFT, or other financial messaging standards is a plus.