Business Analyst - Global IT

KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading logistics firm in Singapore is seeking an experienced IT Product Manager to define and align product vision while managing integrated logistics systems. The ideal candidate must have over 8 years of experience in product management, especially within the logistics or supply chain sector. Responsibilities include driving product launches, gathering requirements, and ensuring compliance with various standards. This role offers an opportunity to work on innovative solutions while partnering with regional teams for operational excellence.

Qualifications

• At least 8 years of related experience in IT product management, preferably in Logistics or Supply Chain.
• Proven track record of managing integrated logistics systems (e.g. WMS, TMS, ePod).
• Ability to analyze complex challenges and deliver practical solutions.

Responsibilities

• Define and align product vision with business outcomes.
• Prioritize and manage the product roadmap across various platforms.
• Lead end-to-end product launches and manage stakeholder alignment.
• Ensure compliance with privacy, audit, security, and regulatory requirements.

Skills

IT product management

Logistics and Supply Chain knowledge

Problem-solving

System integration

Familiarity with IoT, AI, and robotics

Education

Bachelor degree in Computer Science or related field

Job description

Responsibilities

• Define a clear product vision aligned to business outcomes and OKRs.
• Prioritize and sequence a roadmap across WMS/TMS/ePoD and adjacent platforms.
• Translate strategy into measurable problem statements and success metrics.
• Lead and coordinate the end-to-end product launch of integrated logistics systems across all regions of the Group, tailoring rollout strategies to meet local requirements and business priorities.
• Partner closely with regional logistics teams, Business Analysts, developers, and end-users to gather requirements, translate business needs into technical solutions, and drive stakeholder alignment throughout the product lifecycle.
• Facilitate trade-offs and gain alignment across business, business analysts, security, and engineering.
• Manage end-to-end delivery: scope, budget, timeline, and value realization
• Coordinate change management, cutover plans and CAB approvals.
• Oversee integrations among WMS, TMS, ePoD, and data platforms (APIs, events, EDI).
• Ensure data quality, master data alignment, and interoperability standards.
• Capture and enforce non-functional requirements: security, performance, availability and observability.
• Monitor system performance and user experience at both local and Group levels.
• Identify opportunities for improvement and implement solutions to drive operational excellence and scalability.
• Drive optimization, defect reduction, and tech‑debt remediation based on evidence.
• Partner on incident response, root‑cause analysis, and preventive actions.
• Ensure compliance with privacy, audit, security, and regulatory requirements.
• Establish support workflows and escalation paths with IT operations.

Requirements

• Bachelor degree in Computer Science, Information Technology, or related field.
• At least 8 years of related experience in IT product management. Preferably in Logistics or Supply Chain industry.
• Proven track record in managing integrated logistics system (e.g. WMS, TMS, ePod etc).
• Familiarity with emerging technologies such as IoT, AI, and robotics in logistics.
• Understanding of system integration, APIs, and cloud‑based platforms.
• Ability to analyze complex challenges and deliver practical solutions.