Business Analyst (GenAI)

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading staffing service provider in Singapore seeks a Business Analyst to drive efficiency and innovation. Responsibilities include conducting business need analysis, facilitating stakeholder workshops, and leveraging Generative AI tools. The ideal candidate has a Bachelor's degree and 4+ years of experience in IT business analysis, along with proficiency in relevant tools. This position offers an opportunity to enhance business processes through innovative solutions.

Qualifications

• 4+ years of experience as an IT Business Analyst or similar role.
• Demonstrable experience with project methodologies.
• Understanding of software development lifecycle (SDLC).
• Familiarity with Generative AI tools for business processes.

Responsibilities

• Engage with stakeholders to understand their goals and challenges.
• Translate needs into business requirements and user stories.
• Identify and analyze complex problems for scalable solutions.
• Propose Generative AI tools for enhancing insights and ideation.

Skills

Analyzing business needs

Design Thinking methodologies

Stakeholder management

User Acceptance Testing (UAT)

Proficiency with business analysis tools

Understanding Generative AI tools

Analytical problem-solving

Education

Bachelor's degree in relevant field

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

As the company is transforming the way it works, while supporting softwarebusiness analysis, the Business Analyst will identify opportunities and provide suggestions to leverage Generative AI tools and techniques to drive efficiency, innovation, and smarter decision-making.

Job Opening

• Conduct business need analysis by proactively engaging with stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points.
• Provide solution by applying Design Thinking methodologies to idealize innovative solutions and prototype concepts.
• Facilitate workshops, brainstorming sessions, and stakeholder interviews.
• Translate high-level business needs into detailed, concise, and testable business requirements, user stories, and comprehensive use cases.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components, and collaborate with technical teams to engineer scalable solutions including opportunities for AI-driven process transformation.
• Manage communication and expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors.
• Assist actively in User Acceptance Testing (UAT) activities.
• Propose Generative AI tools and techniques to enhance data gathering, insights generation, and solution ideation.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• At least 4 years of working experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Experience in particpating in full software development lifecycle (SDLC).
• Proficiency with business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).
• Familiarity with Generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar) for enhancing business analysis, documentation, and ideation processes.
• Understanding of GenAI can be applied to business transformation, process optimization, and stakeholder engagement.
• Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.
• Demonstrates accountability and taking initiative to drive solutions.
• Possessing any of below certifications is a plus:
  • Certification of Capability in Business Analysis (CCBA) or Business Analysis Professional (CBAP)
  • Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)
  • Design Thinking certification or relevant training.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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