Business Analyst (GenAI)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A staffing services company in Singapore is seeking an experienced IT Business Analyst. You will conduct business needs analysis, apply Design Thinking methodologies, and engage with stakeholders to translate high-level needs into detailed business requirements. The ideal candidate has a Bachelor's degree and at least 3 years of relevant experience in an IT environment. Familiarity with Generative AI tools is a plus. This role offers opportunities for significant impact in solution engineering.

Qualifications

• 3 years of experience as IT Business Analyst or similar role.
• Experience in full software development lifecycle (SDLC).
• Demonstrable experience with Agile Scrum and Waterfall methodologies.

Responsibilities

• Conduct business need analysis by engaging with stakeholders.
• Provide solutions using Design Thinking methodologies.
• Manage communication between stakeholders and technical teams.

Skills

Business analysis

Solution engineering

Agile methodologies

Stakeholder engagement

Generative AI tools

Education

Bachelor’s degree in relevant field

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

Job Description

• Conduct business need analysis by proactively engaging with stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points.
• Provide solution by applying Design Thinking methodologies to idealize innovative solutions and prototype concepts.
• Facilitate workshops, brainstorming sessions, and stakeholder interviews.
• Translate high-level business needs into detailed, concise, and testable business requirements, user stories, and comprehensive use cases.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components, and collaborate with technical teams to engineer scalable solutions including opportunities for AI-driven process transformation.
• Manage communication and expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors.
• Assist actively in User Acceptance Testing (UAT) activities.
• Propose Generative AI tools and techniques to enhance data gathering, insights generation, and solution ideation.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• At least 3 years of working experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Experience in particpating in full software development lifecycle (SDLC).
• Proficiency with business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).
• Familiarity with Generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar) for enhancing processes is a plus.
• Understanding of how GenAI can be applied to business transformation, process optimization, and stakeholder engagement.
• Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.
• Demonstrates accountability and taking initiative to drive solutions.
• Possessing any of below certifications is a plus:

1. Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
2. Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)