Business Analyst (Digital Commerce Platforms)_Contract

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital commerce solutions provider in Singapore is seeking a Product Support Analyst to enhance and optimize digital platforms, including ticketing and payment solutions. This role involves ensuring timely delivery of features and effective issue resolution while liaising between business and technical stakeholders. Candidates should have 3–5 years of relevant experience and possess strong organizational and analytical skills. This position offers a clear growth pathway to a Product Owner role.

Qualifications

• 3–5 years of experience in product support, business analyst, or digital project role.
• Prior experience supporting digital commerce platforms.
• Hands-on experience with project timelines and delivery milestones.

Responsibilities

• Support delivery and optimization of digital commerce platforms.
• Ensure product features are delivered on time and issues resolved efficiently.
• Translate commercial requirements into executable work.

Skills

Strong organizational skills

Ability to manage multiple priorities

Comfortable working with stakeholders

Detail-oriented

Familiarity with Agile/Scrum

Job description

The Product Support Analyst supports the delivery andongoing optimization of digital commerce platforms, including theticketing portal and payment solutions.

This role sits at the intersection of business, technology, and operations, ensuring that product features are delivered ontime, issues are resolved efficiently, and commercial requirements aretranslated clearly into executable work.

With strong performance, this role provides a clear growth pathway to a Product Owner, with the opportunity to progressively own a digital channel end-to-end.

Requirements & Experience

• 3–5 years of experience in a product support, business analyst, or digital project role
• Prior experience supporting digital commerce platforms, such as ticketing, e-commerce, or booking systems
• Hands-on experience working with project timelines, delivery milestones, and UAT coordination
• Exposure to payment systems, gateways, or digital wallets is strongly preferred

Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Comfortable working with both business and technical stakeholdersAble to translate business requirements into clear, structured documentation
• Detail-oriented, analytical, and proactive in issue resolution
• Familiarity with Agile / Scrum delivery environments is an advantage