Business Analyst - Data Analysis (West / upto $5500) (ID: 688204)

PERSOL; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a detail-oriented Business Analyst to join the Contact Centre team. You will drive process optimization and support decision-making through data analysis. Candidates should possess a Bachelor’s degree and at least 2 years of relevant experience in data analysis or business operations, with proficiency in tools like SQL and Excel.

Qualifications

• Minimum 2 years' relevant experience in business operations or data analysis.
• Strong academic performers in related fields are welcome.
• Excellent analytical skills with a methodical mindset.

Responsibilities

• Acquire, clean and analyze data from primary and secondary sources.
• Prepare and deliver performance reports and presentations for stakeholders.
• Drive operational improvement programs and lead system-related improvement initiatives.

Skills

Data analysis

Excel

Tableau

Power BI

SQL

Analytical skills

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Business, Business Analytics, Healthcare Administration/Informatics

Tools

Microsoft .NET

SOAP/Web Service/XML

Microsoft SQL Database administration

Job description

Overview

Job Title: Business Analyst – Data Analysis
Department: Contact Centre – Service & Operations
Location: West Singapore
Work Type: On-site

We are looking for a highly organized, detail-oriented Business Analyst to join our Contact Centre team. In this role you will support process optimization, operational efficiency and strategic decision-making through data-driven insights and recommendations. You’ll analyze trends and performance in the Contact Centre and work across internal teams, vendors and stakeholders to improve operations and deliver value.

Key Responsibilities

• Acquire, clean and analyse data from primary and secondary sources (e.g., call, email & live chat volumes, abandonment rates, post-interaction surveys).
• Track and validate data consistently to support Contact Centre performance and Key Result Areas (KRAs); maintain and build databases aligned with operational needs.
• Prepare and deliver performance reports and presentations for stakeholders, develop workload projections and capacity planning to guide resource allocation and hiring.
• Drive operational improvement programmes: engage users (internal and external), map business processes, identify pain points and recommend solutions using recognised methodologies.
• Support technology refresh projects in the Contact Centre (e.g., analytics, AI) including planning, deployment, testing and post-implementation review.
• Lead system-related improvement initiatives: perform detailed testing, validation and work with stakeholders to ensure new systems meet requirements.
• Perform other duties as assigned by Head of Department or reporting manager.

Job Requirements

• Bachelor’s degree in Business, Business Analytics, Healthcare Administration/Informatics or a related discipline.
• Minimum 2 years’ relevant experience in business operations or data analysis (preferably in healthcare or a similar service environment). Strong academic performers in related fields are welcome.
• Excellent analytical skills with a methodical mindset and ability to think creatively; able to work hands-on to uncover root causes and frame findings in a business context.
• Proficient in data analysis, querying and visualization tools (e.g., Excel, Tableau, Power BI, SQL).
• Comfortable working cross-functionally and translating technical findings into clear business insights.
• Experience in Microsoft .NET programming, SOAP/Web Service/XML programming, Microsoft SQL Database administration and SQL stored procedures will be a significant plus.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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