Business Analyst CRM

Spearing Executive Search; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking a talented Business Analyst to enhance business processes through effective CRM solutions. You will analyze requirements, design implementations, and support users while collaborating with stakeholders across the company. Ideal candidates will have a Bachelor's degree in Computer Science and at least 5 years of experience focusing on CRM software. Strong communication and analytical skills are essential for success in this role.

Qualifications

• 5+ years of experience as a Business Analyst, focusing on CRM projects.
• Proven track record with CRM systems and customer service processes.
• Strong analytical skills and ability to present complex information.

Responsibilities

• Analyze and document business requirements for CRM projects.
• Collaborate with teams to implement effective CRM solutions.
• Conduct workshops to gather requirements and ensure solutions fit needs.
• Recommend process improvements for efficiency.

Skills

Experience with CRM software

Data analysis

Excellent communication skills

Ability to work in fast-paced environments

Education

Bachelor's degree in Computer Science or related field

Job description

Our client, a top name in their field, is seeking a talented and motivated Business Analyst with a strong background in CRM software. You will play a critical role in enhancing and streamlining our business processes through the effective use of CRM solutions.

Responsibilities

• Analyze and document business requirements for CRM projects
• Collaborate with cross-functional teams to design and implement CRM solutions that meet the needs of our business
• Facilitate workshops and meetings with stakeholders to gather requirements and ensure solutions meet their needs
• Recommend process improvements and increased efficiency through the use of CRM systems
• Build and maintain strong relationships with key stakeholders, including customers, sales, and other relevant departments
• Provide training and support for end-users on CRM processes and systems
• Conduct data analysis and provide insights to support decision-making

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• At least 5 years of experience as a Business Analyst, with a focus on CRM software
• Proven experience with CRM software and related systems
• Strong understanding of business processes, including customer service and sales
• Excellent communication skills, with the ability to present complex information in an understandable manner
• Ability to work well in a fast-paced environment, handle multiple priorities, and meet deadlines