Business Analyst (Contact Centre | East | MNC)

TDCX Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global company in Singapore seeks a data analyst to extract, transform, and analyze data. The successful candidate will design and maintain interactive dashboards, support forecasting and capacity planning, and collaborate with cross-functional teams. A Bachelor's or Diploma in an analytics-related field and proficiency in tools like Excel, Tableau, and Power BI are essential. Join a dynamic team that values innovation and personal development.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Qualifications

• Experience in extracting, transforming, and loading data.
• Hands-on experience in developing and supporting data solutions.
• Strong ability to analyse diverse data sets and present insights.

Responsibilities

• Extract, transform, and analyse data for insights.
• Design and maintain dashboards to track business performance.
• Conduct deep-dive analysis on performance trends.

Skills

Data analysis

Communication skills

Problem-solving

Team collaboration

Attention to detail

Adaptability

Education

Diploma or Bachelor’s Degree in analytics

Post Graduate Diploma or Professional Degree

Tools

Excel

Tableau

Power BI

Google Sheets

Python

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission

• Extract, transform, and analyse data from multiple sources to provide actionable insights that support operational and strategic decision-making.
• Design, build, and maintain interactive dashboards, scorecards, and visualisations to track business performance against key KPIs and SLAs.
• Partner with cross-functional teams (e.g., Operations, WFM, QA, L&D, and Sales Enablement) to understand requirements and translate them into effective data solutions.
• Conduct deep-dive analysis on performance trends, identifying gaps, opportunities, and root causes, and provide clear recommendations to drive business improvements.
• Support forecasting, capacity planning, and performance modelling to enable proactive business planning.
• Automate recurring reporting processes to improve efficiency, accuracy, and timeliness of data delivery.
• Ensure data integrity, security, and compliance in all reporting and analytics processes.
• Provide ad-hoc analysis and insights to support new initiatives, business reviews, and senior leadership discussions.
• Drive innovation in reporting methodologies and proactively identify opportunities to enhance data storytelling and stakeholder engagement.
• Collaborate closely with management to contribute to the continuous improvement of operational excellence.

Who are we looking for

• Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
• Proven experience in extracting, transforming, and loading data from source systems into analytical tools and reports.
• Hands‑on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions to drive analytical initiatives for internal and/or external stakeholders.
• Strong ability to analyse diverse data sets to support business needs and present insights through clear and concise visualisations.
• Inquisitive mindset with the proactivity to challenge existing norms constructively.
• Excellent communication and presentation skills, with the ability to work effectively in a team environment.
• Detail‑oriented, independent, and able to perform under pressure to meet deadlines.
• Proficiency in advanced Excel and Google Sheets for data analytics is required.
• Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
• Adaptability to engage with various stakeholders, business models, and projects.