Business Analyst (Consultant)

MAVENTREE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

MAVENTREE TECHNOLOGY PTE. LTD. is seeking a Business Analyst to oversee a ServiceNow SaaS development project and related maintenance tasks, including enhancements and ticket resolutions in a dynamic environment.

The role requires 5+ years of BA experience in Agile/Waterfall, PMP certification or active project management practice, and strong experience with UAT, QA, and working with outsourced vendors on user stories and test cases.

Qualifications

• 5+ years of experience as a Business Analyst in Agile and Waterfall environments.
• PMP certification or active project management practice is required.
• Experience in both development and maintenance projects with UAT and QA processes.

Responsibilities

• Manage ServiceNow SaaS development project and maintenance systems with enhancements and ticket resolutions.
• Collaborate with outsourced vendors, perform user testing, and draft/write user stories and test cases.

Education

Bachelor's degree

Diploma

Tools

JIRA

Confluence

Job description

Job Description

Business Analyst to manage development system (ServiceNow SaaS Development Project) and maintenance systems that involved enhancements and tickets resolutions (.NET/Java systems).

Requirements

• Bachelor's degree or Diploma in Business, IT, Engineering, or related field.
• 5 years or more of experience working as Business Analyst, developing and maintaining system in Agile and Waterfall approach.
• Have PMP certification or ever practice project management
• Have experience in both development and maintenance projects, with user acceptance testing (UAT) and quality assurance processes.
• Have experience in working with outsourced vendor in ensuring the quality of the work delivered, conduct user testing, drafting /reviewing both business and technical specifications e.g. writing user stories, test cases/scenarios, security and risk remediation.
• Proficiency with requirements management tools (e.g., JIRA, Confluence).
• For Singaporean only.

This is a contract role. Estimated period: November 2026 to 31 March 2028