Business Analyst - Business Insights and Optimization

TikTok; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech company based in Singapore seeks an experienced business analyst to analyze operational metrics and collaborate with stakeholders. The ideal candidate will hold a Bachelor's degree and possess over 5 years in analytics, be fluent in SQL and Python, and have strong communication skills. This role offers a rewarding yet demanding environment due to exposure to sensitive content and requires high attention to detail. Join a mission-driven team focused on creativity and innovation.

Benefits

Comprehensive wellbeing programs

Inclusive and diverse workplace

Qualifications

• 5 years of experience in business analytics, business intelligence, or statistics.
• Strong track record in leadership reporting and communicating complex analyses.
• Exceptional problem-solving skills and detail-oriented.

Responsibilities

• Conduct analyses of operational metrics for bottlenecks and improvements.
• Translate findings into targeted process optimizations.
• Collaborate with teams to maintain scalable data infrastructure.

Skills

SQL (data extraction/manipulation)

Python

BI/visualization tools

Advanced Excel

Quantitative analysis

Project management

Communication skills

Education

Bachelor's Degree or higher

Job description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions; drive necessary initiatives/projects to achieve said outcomes.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.

Qualifications

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business intelligence, statistics, or a related field.
• Proficient in SQL (data extraction/manipulation), Python, BI/visualization tools, and advanced Excel for data analysis and reporting.
• Strong track record in leadership reporting, showing ability to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.
• Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.