Business Analyst

BLAZECORP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Singapore is looking for a qualified candidate to enhance systems development and drive process improvements within consumer banking operations. Candidates should possess at least 3 years of experience, strong analytical skills, and a Bachelor's or Diploma degree. Excellent communication and teamwork skills are essential. This role offers an opportunity to implement digital customer journeys and ensure smooth operational rollouts.

Qualifications

• At least 3 years of experience in systems development and/or business process improvement initiatives.
• Project life cycle experience in the Financial Services Industry preferred.

Responsibilities

• Work closely with Business Units and IT partners in requirement gathering.
• Implement automation agenda to transform consumer banking operations.
• Coordinate UAT test plans and execute testing within schedule.

Skills

Systems development

Business process improvement

Oral and written communication

Analytical skills

Education

Bachelor / Diploma Degree

Tools

MS Office: Word, Project, Excel, Visio, PowerPoint

Job description

Overview

JOB SCOPE:

Roles & Responsibilities

1. Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2. Implement and support digital customer journeys to further improve both customer and employee experience in bank
3. Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4. Ensure the smooth operational rollout

Job roles and responsibilities

1. Re-engineer the end-to-end process, analyse and review operations solutions
2. Implement automation agenda to transform consumer banking operations
3. To conduct requirement gathering workshop, Review and documenting requirements artefacts
4. To review functional specifications and process define documents
5. Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6. Post-production support, production issues review and track them to closure
7. Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

• At least 3 years experiences in systems development and / or business process improvement initiatives.
• Preferably with project life cycle experience in Financial Services Industry in the following areas:
• Consumer Banking Operations
• Customer Centre
• Wealth / Loan / CASA product knowledge
• Education : Bachelor / Diploma Degree holder

Core competencies

• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint