Business Analyst

AVATAR TECHNO SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking a professional to enhance banking operations through process improvement and digital solutions. Responsibilities include requirement gathering, implementing customer journeys, and ensuring operational efficiency. Ideal candidates will have experience in financial services and strong communication skills.

Qualifications

• At least 1 year experience in systems development or business process improvement.
• Experience in Financial Services Industry preferred.

Responsibilities

• Work closely with Business Units and IT for requirement gathering.
• Implement and support digital customer journeys.
• Conduct requirement gathering workshops and document artefacts.

Skills

Excellent oral communication skills

Analytical skills

Inter-relationship skills

Adaptable

Organised and systematic

Education

Bachelor / Diploma Degree

Tools

MS Office (Word, Excel, PowerPoint, Visio)

Job description

Overview

JOB SCOPE:

Responsibilities

1. Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2. Implement and support digital customer journeys to further improve both customer and employee experience in bank
3. Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4. Ensure the smooth operational rollout
5. Re-engineer the end-to-end process, analyse and review operations solutions
6. Implement automation agenda to transform consumer banking operations
7. To conduct requirement gathering workshop, Review and documenting requirements artefacts
8. To review functional specifications and process define documents
9. Coordinate and ensures UAT test plans and test case are executed within UAT schedule
10. Post-production support, production issues review and track them to closure
11. Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:

• 1. Consumer Banking Operations
• 2. Customer Centre
• 3. Wealth / Loan / CASA product knowledge
• 4. Education : Bachelor / Diploma Degree holder

Core competencies

• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint