Business Analyst

Neurones IT Asia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech consultancy in Singapore is seeking a Business Analyst to support government projects. This role requires gathering requirements for CRM enhancements, designing user interfaces, and conducting user research. The ideal candidate will have proficiency in Figma and experience in UX/UI design. Singaporean citizens are preferred for this position.

Qualifications

• Minimum 2 years of experience with Figma for design purposes.
• Experience in user research, user journey mapping, and usability testing.
• Strong visual design skills with understanding of design principles.

Responsibilities

• Gather business requirements for CRM enhancements.
• Design and prototype user interfaces for various systems.
• Document business processes and maintain requirements traceability.

Skills

Figma Proficiency

User Experience Design

User Interface Design

Accessibility Compliance

Design Systems

Prototyping

UX/UI design portfolio

Job description

We are looking for a Business Analyst to support our government client's initiative, and here is what your role is all about

Responsibilities:

• Gather business requirements for CRM enhancements, marketing technology, and cloud telephony system implementation and integrations
• Design and prototype user interfaces for service portal revamp, appointment booking system, and live chat functionalities
• Create wireframes, mockups, and interactive prototypes using Figma for stakeholder review and development guidance
• Analyse current processes and design optimised future state workflows for integrated customer service operations
• Facilitate requirement workshops and stakeholder interviews across multiple divisions
• Conduct user research, usability testing, and gather feedback to inform design decisions>
• Document business processes, user journeys, and maintain requirements traceability matrix
• Analyse business impact of system integrations and identify process optimisation opportunities
• Design responsive interfaces that work across desktop and mobile platforms for customer-facing systems
• Conduct change impact assessment transition from external to internal contact centre operations
• Coordinate user acceptance testing and develop test scenarios based on business requirements and user experience standards

Essential UX/UI and Design Requirements

• Working experience with Figma Proficiency( 2plus years): Advanced skills in Figma for wireframing, prototyping, design systems, and collaborative design workflows
• User Experience Design: experience in user research, persona development, user journey mapping, and usability testing
• User Interface Design: Strong visual design skills with understanding of design principles, typography, colour theory, and responsive design
• Accessibility Compliance: Knowledge of WCAG guidelines and government accessibility requirements for digital services
• Design Systems: Experience creating and maintaining design systems and component libraries
• Prototyping: Ability to create interactive prototypes for user testing and stakeholder validation
• UX/UI design portfolio demonstrating government or enterprise application design experience
• Singaporeans only