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Business Analyst

INFINITE COMPUTER SOLUTIONS PTE LTD

Singapore

On-site

SGD 60,000 - 80,000

Full time

20 days ago

Job summary

A technology firm in Singapore is seeking a Business Analyst to manage tenant enquiries and enhance user experiences. The ideal candidate possesses a Bachelor's degree in IT, at least 2 years of relevant experience, and strong business process modelling skills. Responsibilities include conducting onboarding briefings and monitoring tenant satisfaction.

Qualifications

  • Singaporean nationality required.
  • Eligibility for Singapore MSD CAT 1 security clearance.
  • 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects.

Responsibilities

  • Manage and respond to tenant enquiries.
  • Conduct onboarding briefings for tenants.
  • Monitor and assess tenant experiences.
  • Execute and analyze user satisfaction surveys.

Skills

Business process modelling
Communication skills
Presentation skills

Education

Bachelor's degree in information technology or related discipline
Job description
Key Responsibilities
  • Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
  • Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
  • Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
  • Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
  • User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
  • Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.
Qualifications
  • Must be Singaporean
  • Must be eligible for Singapore MSD CAT 1 security clearance
  • Bachelor’s degree in information technology or related discipline
  • 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
  • Proficiency in business process modelling and analysis techniques
  • Excellent communication and presentation skills.

EA License # 14C6941

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