Business Analyst

INFINITE COMPUTER SOLUTIONS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology firm in Singapore is seeking a Business Analyst to manage tenant enquiries and enhance user experiences. The ideal candidate possesses a Bachelor's degree in IT, at least 2 years of relevant experience, and strong business process modelling skills. Responsibilities include conducting onboarding briefings and monitoring tenant satisfaction.

Qualifications

• Singaporean nationality required.
• Eligibility for Singapore MSD CAT 1 security clearance.
• 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects.

Responsibilities

• Manage and respond to tenant enquiries.
• Conduct onboarding briefings for tenants.
• Monitor and assess tenant experiences.
• Execute and analyze user satisfaction surveys.

Skills

Business process modelling

Communication skills

Presentation skills

Education

Bachelor's degree in information technology or related discipline

Job description

Key Responsibilities

• Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
• Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
• Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
• Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
• User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
• Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.

Qualifications

• Must be Singaporean
• Must be eligible for Singapore MSD CAT 1 security clearance
• Bachelor’s degree in information technology or related discipline
• 2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects
• Proficiency in business process modelling and analysis techniques
• Excellent communication and presentation skills.

EA License # 14C6941