Broker Support Lead

a Snaphunt Client; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A fast-growing broking firm in Singapore is seeking a Broker Support Lead to oversee and build the Broker support function. You will lead a small team, enhance operational processes, and collaborate closely with brokers to ensure client satisfaction. The ideal candidate brings at least 6 years of relevant experience and strong leadership abilities. Join a company focused on growth and collaboration, offering you a pivotal role in shaping team efficiency and culture.

Qualifications

• Minimum 6 years of experience in insurance broking, reinsurance, or financial services operations.
• Proven experience managing teams and leading operational details.
• Strong analytical skills and ability to manage compliances.

Responsibilities

• Lead and mentor a small team of enablement executives.
• Build and refine operational frameworks for business lines.
• Collaborate with brokers, underwriters, and internal teams.

Skills

Leadership experience

Coaching and mentoring

Process improvement

Strong communication

Analytical skills

Detail-oriented

Tools

Excel

Word

Teams

Copilot tools

Job description

The Role

You will be leading and building the Broker support function - a core operational team that drives broker performance, efficiency, and client satisfaction. As the Broker Support Lead, you will spend time leading and developing the team and working hands-on with brokers and internal stakeholders to ensure smooth execution of operational processes.

You will be responsible for:

• Leading and mentoring a small team of enablement executives, providing coaching, guidance, and regular performance feedback.
• Building and refining operational frameworks to standardize documentation, renewals, and policy processes across business lines.
• Partnering with brokers, underwriters, and internal teams to coordinate complex cases and ensure client deliverables are completed with accuracy and speed.
• Working hands‑on with documentation, renewals, policy endorsements, and broker system updates when needed — setting the operational standard for the team.
• Driving process improvements, identifying inefficiencies, and implementing automation or workflow enhancements that support broker productivity.
• Collaborating cross‑functionally with the Technical Administration and Operations teams to maintain compliance, alignment, and service excellence.
• Developing and maintaining enablement resources (templates, training materials, guides) and ensuring smooth onboarding for new brokers or team members.
• Leveraging technology and data, including Copilot tools, to optimize reporting, accuracy, and decision‑making insights.

Ideal Profile

• You have at least 6 years of experience within insurance broking, reinsurance, or financial services operations, ideally supporting brokers or underwriting teams.
• You have proven team leadership experience and enjoy mentoring and guiding others toward growth and accountability.
• You are hands‑on, comfortable rolling up your sleeves to manage operational details while steering the team’s priorities.
• You are structured and detail‑oriented, ensuring documentation, renewals, and processes meet both client and compliance standards.
• You are a strong communicator and collaborator, able to coordinate effectively between brokers, clients, and underwriters.
• You have solid analytical and reporting skills, with proficiency in Excel, Word, and Teams, and ideally experience using Copilot tools for productivity and insights.
• You are naturally curious and improvement‑driven, constantly seeking ways to make processes smarter, faster, and more efficient.
• You are calm under pressure, adaptable, and lead by example — balancing quality with delivery speed.

What’s on Offer?

• Lead a core operational function within one of Asia’s most established and fast‑growing broking firms
• Shape the efficiency and culture of a team that directly impacts client delivery and business outcomes
• Work closely with senior leadership, gaining exposure to strategic operations and process design
• Join a company that values collaboration, accountability, and long‑term growth