Admissions Executive

BRIGHTON COLLEGE (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 50,000 - 70,000; Full time

Job summary

An international education institution in Singapore is seeking an Admissions Executive to provide personalized customer service for prospective families. This sales-oriented role involves nurturing leads, managing enrolment data, and facilitating the admissions process. The ideal candidate will have at least three years of customer service experience, excellent communication skills, and a keen attention to detail. Proficiency in English is essential, while Mandarin skills are highly desirable. This position offers competitive salary and professional development opportunities.

Benefits

Competitive salary

Free parking on site

Professional Development

Qualifications

• Minimum of three years sales/customer service experience.
• High levels of accuracy and attention to detail are essential.
• Native-level written and spoken English; fluent Mandarin is highly desirable.

Responsibilities

• Provide high level customer service for prospective families.
• Nurture leads and drive enrolments proactively.
• Ensure timely capturing of data on all systems.

Skills

Sales experience

Customer service experience

Excellent communication skills

Attention to detail

Time management

Education

Degree level qualification

Tools

CRM tools

Job description

About the School – Brighton College (Singapore)

Brighton College (Singapore) is an exciting place to work, and it is our staff who make our community a vibrant and stimulating environment.
The academic success of the Brighton College Family of Schools is due to excellent, innovative and well-planned teaching. Above all, therefore, we are looking for individuals who foster a passion for learning and who demonstrate an ability and genuine desire to develop pupils and staff to their fullest potential.

About Cognita

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too.

We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class.

It’s an individual approach that empowers every school, teacher and student to focus on what they do best and thrive.

About the role

The Admissions Executive provides a high level of personalised customer service for prospective families, in support of the growth of the school.
This role supports parents and their children from enquiry through application and onto enrolment, ensuring prompt follow up and processing to smoothly and efficiently facilitate the admissions process.

What you will be doing

• Sales-orientated role to nurture leads and drive enrolments - proactively follow up leads in the best manner, email, phone, EDM etc
• Help drive improvement in all conversion rates of the customer journey and in particular, lead to enquiry conversion rate and timings
• Provide enrolment and student data as needed
• Ensure data is captured accurately and in timely manner on all systems
• Assist to book and conduct tours
• Set up and administer CAT tests as needed
• Other duties as directed by the Head of Admission.
• Support the delivery of a personalised experience (visit or otherwise) for each prospective parent and pupil
• Develop personal rapport with prospective parents and pupils that reflects the Brighton College brand
• Assist the Admissions Manager by gathering as much information on specific needs, background and profile of each parent and pupil, based on the information provided to tailor each visit
• Answer Admissions phone calls and emails and/or direct all to the appropriate parties.
• Assist the Admissions Manager in the processing of student information for new pupils during application and prior to the start date, identifying and following up on gaps in all the information and documents required to support a pupil enrolment.
• Support the assessment process for each pupil, working closely with the Academic Leadership Team.
• Support the onboarding and orientation process for each family.
• Assisted with the promotion of the school at internal and external events with prospective new parents throughout the year (Open House, Networking, Expat Fairs, etc.).

Who we are looking for

• Degree level qualification preferred
• A minimum of three years sales / customer service experience in a similar or related environment

• High levels of accuracy and attention to detail
• Excellent written and verbal communication skills
• Native-level written and spoken English. Fluent Mandarin speaker is highly desirable
• Outstanding time management and organization skills
• Experience of the school admissions process, preferably in a private education space an advantage
• Experience in use of multiple customer database, CRM tools and digital / online platforms
• Experience in working with clients in a multi-cultural setting
• Passionate about delivering an outstanding customer experience

Benefits at Cognita

• Competitive salary depending upon qualifications and experience
• Free parking on site (subject to availability)
• Professional Development

SAFEGUARDING AND EQUAL OPPORTUNITIES

Brighton College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to an enhanced DBS disclosure, international Police checks, the receipt of satisfactory references, the College’s pre-employment medical question, relevant original ID documentation and examination certificates. The College understands that a robust, fair and transparent recruitment and selection policy plays a central role in achieving this aim.

The College is committed to ensuring that the recruitment and selection of staff is conducted in a manner that is systematic, efficient and effective and promotes equality of opportunity.

The College reserves the right to appoint a candidate to the role in advance of any deadline date, in the event that a suitable candidate can be appointed.

© Brighton College (Singapore) Pte Ltd

Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy-paste this link into a browser

https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/1968?c=cognitapeople&source=mycareersfuture