Branch Operations Executive

RHB Bank Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Branch Operations personnel to support daily functions and enhance customer service at the branch. Responsibilities include handling operations, compliance with banking regulations, and maintaining service quality. Candidates should possess strong interpersonal skills and proficiency in computer applications. This role demands a high level of accuracy and customer orientation, ensuring efficient branch operations and excellent client interactions. Join us to play a key role in facilitating superior banking experiences.

Qualifications

• Strong interpersonal and communication skills are essential.
• High level of customer service orientation required.
• Attention to detail is crucial for accuracy in tasks.
• Proficient in using computer systems and software applications.
• Awareness of relevant laws and regulations relating to Branch Banking.

Responsibilities

• Support daily operations of the branch to ensure smooth functioning.
• Greet and assist customers with inquiries and transactions.
• Ensure compliance with regulatory requirements and risk management.
• Maintain accurate records for all transactions.
• Ensure compliance with regulatory requirements and internal procedures.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Computer systems proficiency

Knowledge of banking laws

Tools

Microsoft Windows

Microsoft Office

Job description

1. Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

2. Customer Service Management

• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

3. Regulatory Compliance and Risk Management

• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking