Branch Manager

REKOOP PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A premium wellness brand in Singapore is looking for a Branch Manager to oversee daily operations and ensure exceptional member experiences. This role involves leading and coaching a team to achieve sales targets, managing operational excellence, and maintaining service standards. Candidates should have at least 2 years of experience in service-based operations, with strong leadership and organizational skills. Competitive salary and career growth opportunities are offered.

Benefits

Competitive salary with performance-based incentives

Career progression opportunities

Ongoing training and professional development

Collaborative work culture

Qualifications

• Minimum 2 years experience in hospitality or service-based operations.
• At least 1 year in a supervisory or management role.
• Ability to drive sales and meet revenue targets.

Responsibilities

• Oversee day-to-day operations and service standards.
• Lead team to achieve sales and membership targets.
• Conduct regular training and performance reviews.

Skills

Leadership

Sales performance

Communication

Organizational skills

People management

Job description

About REKOOP

REKOOP is a premium recovery and wellness brand in Singapore focused on helping members restore balance, enhance performance, and improve overall well-being. Through advanced recovery solutions, personalised support, and a member‑centric environment, REKOOP delivers high-quality experiences that enable members to look, feel, and perform at their best.

Job Overview

The Branch Manager is responsible for overseeing the day‑to‑day operations of a REKOOP location, ensuring consistent service standards, operational efficiency, and an exceptional member experience. This role leads the on‑site team to achieve sales and membership targets, ensures adherence to operational procedures, and maintains a high‑performance, service‑driven culture. The Branch Manager is both a strategic leader and a hands‑on operator, supporting revenue growth and the long‑term success of the branch.

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and manage the operations and front‑facing team to deliver strong service and sales performance.
• Provide ongoing coaching, training, and performance guidance to team members.
• Plan staff schedules to ensure appropriate coverage during peak and off‑peak periods.
• Conduct regular performance reviews and address development or performance gaps.

Sales & Business Performance

• Drive membership sign‑ups, service packages, and retail product sales.
• Lead by example in communicating REKOOP’s value proposition to members and guests.
• Implement and monitor sales strategies, targets, and key performance indicators.
• Collaborate with marketing to support campaigns, promotions, and member retention initiatives.

Operational Excellence

• Oversee the smooth operation of all member‑facing areas, private rooms, and recovery facilities.
• Ensure all equipment and spaces meet brand standards, safety requirements, and cleanliness benchmarks.
• Enforce operational procedures and daily checklists.
• Proactively identify and resolve operational issues and service disruptions.

Training & SOP Compliance

• Conduct regular training on service standards, operational procedures, and safety protocols.
• Ensure all team members are fully familiar with and compliant with internal SOPs.
• Provide corrective coaching when standards are not consistently met.

Member Experience

• Uphold premium service standards and deliver a personalised, high‑quality member experience.
• Build strong relationships with members to understand their needs and encourage long‑term engagement.
• Manage escalated feedback or concerns with professionalism and discretion.

Reporting & Administration

• Maintain accurate records for bookings, member data, and transactions.
• Oversee inventory control and ordering of operational supplies.
• Provide regular reports to management on sales performance, staffing matters, and operational updates.

Qualifications & Requirements

• Minimum 2 years of experience in hospitality, wellness, lifestyle, retail, or service‑based operations, with at least 1 year in a supervisory or management role.
• Proven ability to drive sales and meet revenue targets.
• Strong leadership, coaching, and people management skills.
• Excellent communication and interpersonal abilities.
• Highly organised, detail‑oriented, and able to operate in a fast‑paced environment.
• Familiarity with wellness, recovery, or lifestyle services is an advantage.
• Flexible to work shifts, weekends, evenings, and public holidays as required.

What We Offer

• Competitive salary with performance‑based incentives.
• Career progression opportunities within a growing lifestyle and wellness brand.
• Ongoing training and professional development.
• A supportive, performance‑driven, and collaborative work culture.