Branch Digital Ambassador (Up to 2.7k I Bank)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Branch Digital Ambassador to enhance customer experience by promoting digital banking solutions. Responsibilities include supporting customers with digital platforms, troubleshooting issues, and educating on cashless payments. Ideal candidates are tech-savvy, have customer service experience, and a strong communication skillset.

Qualifications

• Prior customer service experience; banking or tech support preferred.
• Strong communication and problem-solving skills.
• Tech-savvy with interest in digital innovation.
• Team player with a customer-first mindset.

Responsibilities

• Provide prompt support for banking inquiries and guide customers on digital platforms.
• Troubleshoot basic digital issues and escalate complex ones when needed.
• Promote digital tools and educate customers on mobile/online banking.
• Assist with onboarding and encourage adoption of secure digital services.
• Stay updated on bank products and recommend suitable solutions.
• Build strong customer relationships and gather feedback.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Tech-savvy

Interest in digital innovation

Team player

Job description

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for a Branch Digital Ambassador to join their team

The Job

Enhance customer experience by promoting digital banking solutions and supporting digital adoption.

Key Responsibilities

• Provide prompt support for banking inquiries and guide customers on digital platforms.
• Troubleshoot basic digital issues and escalate complex ones when needed.
• Promote digital tools and educate customers on mobile/online banking and cashless payments.
• Assist with onboarding and encourage adoption of secure digital services.
• Stay updated on bank products and digital features to recommend suitable solutions.
• Build strong customer relationships and gather feedback to improve digital platforms.
• Identify cross-sell opportunities and refer customers to relevant specialists.

The Talent

• Prior customer service experience; banking or tech support preferred.
• Strong communication and problem‑solving skills.
• Tech‑savvy with interest in digital innovation.
• Team player with a customer‑first mindset.

Next Steps

• Drop your resume and contact us to follow‑up, or send your resume to [e-mail]
• Email Topic: Branch Digital Ambassador
• Only shortlisted candidates will be contacted

Wu Yue Shan

• EA License No: 91C2918
• Personnel Registration Number: R25138923