BOUTIQUE SERVICE CREW

AESOPICA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A gelato boutique in Singapore seeks a Boutique Service Crew member to deliver exceptional customer service and uphold hygiene standards. The ideal candidate is service-oriented, communicates effectively, and collaborates with the team. A diploma or higher and a Basic Food Hygiene certificate are required, with no prior experience needed. This position involves shift work, including weekends and holidays.

Qualifications

• Heart of service and strong work ethic required.
• No prior working experience needed.
• Shift work involves weekends and Public Holidays.

Responsibilities

• Greet customers warmly and provide excellent service.
• Prepare and serve gelato and manage boutique operations.
• Operate the POS system for transactions.

Skills

Customer service orientation

Strong communication skills

Team collaboration

Education

Diploma or higher

Basic Food Hygiene certificate

Tools

Microsoft Office

Google Suites

Job description

The Boutique Service Crew at Birds of Paradise Gelato Boutique plays a key customer-facing role in delivering a delightful experience from the moment customers approach the boutique to the moment they leave. This role combines hands‑on operational duties and customer service, reflecting the brand's commitment to quality, excellence and care.

RESPONSIBILITIES

CUSTOMER SERVICE EXCELLENCE

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone calls) with a positive and service‑oriented attitude
• Introduce products and assist customers with tastings and recommendations
• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy

PRODUCT QUALITY

• Carefully prepare and serve gelato & complementary products (including for deliveries, events)
• Safeguard gelato quality and ensure proper handling

BOUTIQUE OPERATIONS & MAINTENANCE

• Perform opening, closing and throughout‑the‑day procedures according to company's standards
• Perform cleaning and boutique maintenance to ensure boutique is in tip‑top condition
• Ensure proper and accurate receiving and delivery of goods at boutique
• Assist in restocking supplies and managing inventory

CASHIERING

• Operate the point‑of‑sale (POS) system and handle transactions and payments accurately

FOOD HYGIENE SAFETY

• Ensure hygiene and food safety standards are followed at all times

TEAM COLLABORATION

• Work closely with fellow service crew members to ensure smooth operations
• Participate in pre‑shift briefings and boutique meetings
• Assist at ad‑hoc off‑site events (e.g. weddings, live scoop etc.)
• Undertake ad‑hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• a heart of service
• strong work ethic (reliable, committed, go‑the‑extra‑mile)
• high level of integrity and professionalism
• warm & positive communicative skills
• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher
• Basic Food Hygiene certificate
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• No prior working experience needed
• Shift work (5‑day work week, including weekends & Public Holidays)