Boutique Manager

RICHEMONT LUXURY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A luxury fashion group in Singapore seeks a Boutique Manager to lead boutique operations, ensure sales growth, and develop a high-performing team. Candidates should have 8-10 years of luxury retail experience, with at least 2 years in a supervisory position. Strong interpersonal and customer service skills are essential for this role.

Qualifications

• 8-10 years in luxury retail, preferably in jewelry/watchmaking.
• Experience in supervisory roles for at least 2 years.
• Strong customer service focus.

Responsibilities

• Drive boutique performance and profitability.
• Manage the sales team, ensuring compliance with standards.
• Develop sales strategies to achieve targets.

Skills

Luxury retail experience

Supervisory skills

Customer service expertise

Interpersonal skills

Attention to detail

Education

Qualification in watches & jewelry

Qualification in Gemology

Tools

Microsoft Office

Job description

Overview

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftsmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamorous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

With the retail expansion in Singapore, currently we are looking for a Boutique Manager capable to drive the success of the store to join our retail team in Singapore.

How will you make an impact?

As an Ambassador of Buccellati Maison, you will be responsible for the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Retail Area Manager, you will also be responsible for coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftsmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.

As the Boutique Manager, you will be focusing on

Boutique Operations Management

• Participate in the boutique management and achievement of commercial KPIs
• Train the boutique team to follow and implement boutique standard operating procedure
• Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
• Responsible for the appearance and maintenance of the boutique
• Ensure compliance with all policies and procedures through regular store management and staff meetings
• Manage budgets, monitor expenses, and maintaining profitability
• Implement daily, weekly and monthly reporting

Sales & Customer Service

• Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
• Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
• Manage and monitor after-sales activities
• Respecting discount policy
• Handle customer’s enquiries and complaints
• Responsible to develop sales strategy and action plan to grow sales

Team Management

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
• Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
• Motivate the boutique team around the strategy and vision of the Maison
• Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
• Act as a coach and assist the colleagues in operations, sales and training
• Manage all boutique staff year end appraisals and development of their career path

What are we looking for?

As the ideal candidate, you will be possessing –

• 8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
• Qualification/training in watches & jewelry, knowledge of diamond grading and design
• Qualification in Gemology is a plus
• Excellent interpersonal and communication skills to manage and support diverse and regional client base
• Strong understanding in customer service needs and internal/external customer priorities
• Strong attention to details with the ability to handle multiple tasks simultaneously
• Computer and internet savvy with the experience in using Microsoft Office

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