BOUTIQUE CONSULTANT

Swatch Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury watch brand in Singapore is seeking a Boutique Consultant to serve as a brand ambassador, enhancing customer experience and achieving sales targets. Candidates should have a strong background in retail or sales with excellent interpersonal skills. This role involves building customer relationships, maintaining the boutique's operational standards, and providing tailored product advice to customers.

Qualifications

• Previous experience in retail or sales, preferably in a boutique or hospitality setting.
• Excellent command of English; knowledge of other local languages is a bonus.

Responsibilities

• Provide excellent customer experience and follow-up to achieve sales targets.
• Build relationships with customers by offering tailored advice and recommendations.
• Maintain and update the customer database.
• Ensure seamless boutique operations and high product display standards.

Skills

Customer service

Sales techniques

Interpersonal skills

Job description

THE COMPANY

Rado is a globally recognized brand, famous for innovative design and its use of revolutionary materials to create some of the worlds most beautiful and durable watches. Ever since its beginnings in Lengnau, Switzerland, Rado has been a pioneer, with the brand philosophy “if we can imagine it, we can make it” still holding true today.

JOB DESCRIPTION

As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

PROFILE

• Previous experience in retail or sales, preferably a Retail Boutique or Hospitality industry will be advantageous

• Excellent customer service with strong interpersonal skills.

PROFESSIONAL REQUIREMENTS

• Intellectual curiosity and a passion for learning

LANGUAGES

• Excellent command of English. Any other local language is an asset.

CONTACT

Apply to us with your CV and expectations! We look forward to have a meaningful discussion with you.

Job location Boon Leat Terrace 2
119844 Singapore (Central Singapore)
Singapore

Company address

The Swatch Group S.E.A. (S) Pte Ltd
No. 2 Boon Leat Terrace #06-01
04 Harbourside Building 2
Singapore 119844