Boutique Assistant Manager: Lead Sales, VIP Experiences & Team Growth

A. Lange und Söhne; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury watch brand in Singapore is seeking a Sales Manager to lead the boutique's sales strategy and team management. The ideal candidate will be responsible for meeting sales budgets, managing client relationships, ensuring excellent customer service, and maintaining the boutique's standards. This role requires strong leadership skills and a passion for luxury retail to provide an exceptional experience for clients.

Responsibilities

• Meet personal budgets in accordance with brand retail strategy.
• Maximize profit by controlling costs.
• Analyze missed sales to refine future projections.
• Organize private viewings with VIP clients.
• Assist boutique manager with budget exceeding.
• Act as manager-on-duty in boutique manager's absence.
• Identify and share training needs.
• Ensure staff training and integration.
• Monitor staff appearances and behavior.
• Support boutique manager in coaching staff.
• Organize boutique team schedules.
• Ensure excellence in client welcoming and servicing.
• Demonstrate brand ambassadorial skills.
• Maintain boutique appearance according to guidelines.
• Ensure compliance with group procedures.
• Control cash register.
• Ensure timely reporting of sales.
• Support boutique team in delivering selling ceremony.
• Participate in VIP events.
• Build genuine relationships with customers.
• Handle client complaints and report issues.

Job description

A luxury watch brand in Singapore is seeking a Sales Manager to lead the boutique's sales strategy and team management. The ideal candidate will be responsible for meeting sales budgets, managing client relationships, ensuring excellent customer service, and maintaining the boutique's standards. This role requires strong leadership skills and a passion for luxury retail to provide an exceptional experience for clients.