[Bishan Hospital] 3 Months Temp Patient Service Assistant (Booking Appt / Call Centre) #HJC

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Patient Service Assistant to manage bed and surgical booking operations in Singapore. Responsibilities include handling scheduling calls, maintaining service standards, and engaging with customers. This is a full-time role with staggered working hours across the week, requiring strong communication and customer service skills. Interested candidates are invited to submit their resumes.

Qualifications

• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Ensure calls are answered promptly and courteously.

Responsibilities

• Manage booking and appointment scheduling for patients.
• Handle customer inquiries through calls effectively.
• Disseminate hospital updates to the clients.

Skills

Customer service skills

Communication skills

Ability to handle difficult customers

Job description

[Bishan Hospital] 3 Months Temp Patient Service Assistant (Booking Appt / Call Centre) #HJC

Singapore | Posted: Nov 11, 2025

Job Details

• Working days: Any 5 days from Mon to Sun
• Working hours: 42 hours per week; Staggered timing for Mon to Fri (0700–1630 / 0800–1730 / 0830–1800); Sat (0700 – 1600)
• Lunch break: min 45mins

Job Scope

• Bed & Surgical Booking Office Operations
  • Maintain service standards for scheduling and bed booking calls.
  • Follow appointment scheduling procedures and guidelines.
  • Disseminate hospital and departmental updates effectively.
  • Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
  • Handle difficult customers and apply service recovery protocols.

TELE me at @hellojoeyy or WA me at https://wa.me/[phone] NOW! Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)