Biomedical Service Engineer - YL38

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Engineer based in Kallang. The role involves maintaining service equipment, ensuring timely job completion, and managing customer relationships. Candidates should possess a diploma in engineering and have 2-3 years of experience in related fields. This position offers a salary range of $4000 - $5500 per month and requires excellent time management and compliance with ISO standards.

Qualifications

• Minimum 2-3 years of experience in a hospital or engineering consultancy environment.
• Possessing own transport is a plus.

Responsibilities

• Carry out warranty, preventive, and breakdown service jobs.
• Perform preventive maintenance as per schedule.
• Maintain accurate equipment history records.
• Strive for first-time-right service delivery.

Skills

Preventive maintenance

Customer relationship management

Time management

ISO compliance

Education

Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering

Job description

Service Engineer

Location: Kallang (Nearest mrt: Bendemeer)

Working hours: 5 days, Mon – Fri, 8:30am – 5:45pm

Salary: $4000 - $5500

Responsibilities

• Carry out all warranty, preventive, and breakdown service jobs assigned on a monthly basis.


• Perform preventive maintenance according to schedule, ensuring proper time planning and appointment setting with customers.


• Plan and balance workload efficiently to achieve the organizational target of job turnaround within 72 hours (excluding weekends and public holidays).


• Maintain accurate equipment history records for each customer and department, updating the Sales Operation Manager (SOM) regularly to ensure real-time tracking.


• Prepare job sheets, obtain customer approval, and coordinate with the SOM for invoicing with the correct spare parts.


• Coordinate with the SOM to prepare quotations for the right decision-maker and follow up for updates.


• Ensure timely job sheet closure to expedite billing and help reduce accounts receivable and inventory holding.


• Operate in compliance with ISO procedures and all risk management guidelines.


• Strive for first-time-right service delivery, aiming for zero customer complaints.


• Plan and coordinate with customers to minimize time and resource wastage.


• Prepare and track quotations and purchase orders for breakdown repairs.


• Ensure on-site response within 10 hours during office hours, aligning with organizational objectives.


• Communicate professionally with both internal and external stakeholders.


• Build strong relationships with biomedical engineers in key accounts to enhance customer satisfaction and create competitive advantage.


• Attend all required training sessions, and contribute to continuous improvement by providing constructive feedback to manufacturers.


• Share knowledge and conduct cross-training sessions internally to enhance the competency of other engineers; organize and provide training for biomedical engineering departments.


• Gather and share field information, provide recommendations to the Service Manager, and contribute to best practice sharing based on customer feedback and personal experience.

Requirements

• Min Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent.


• At least 2-3 years of working experience in hospital environment or engineering consultancy firm.


• Possess own transport is a plus

Interested candidate may contact me and send your resume via: #6585995673 or [e-mail] allow us to match you with our Clients. PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume.

Lee Yi Lian (Ms) Reg No. R25157768

THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279