Billing Analyst

Employment Hero; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Billing Analyst in Singapore to manage end-to-end billing processes and enhance customer experience. The ideal candidate has 2–3 years of experience, strong problem-solving abilities, and proficiency in SaaS billing platforms like Zuora. Enjoy remote work flexibility and access to generous benefits including parental leave, subsidized egg freezing, and professional development opportunities.

Benefits

Generous parental leave policy

Subsidised egg freezing

WFH office expense budget

Outstanding learning and development opportunities

Qualifications

• 2–3 years' experience in a similar role.
• Methodical approach to resolving billing scenarios.
• Bonus points for experience in a high-growth tech or SaaS environment.

Responsibilities

• Manage end-to-end billing processes.
• Own the customer billing process.
• Run monthly billing cycles and ensure accuracy.
• Maintain and update our billing system.
• Prepare monthly billing reports.
• Handle ad hoc billing adjustments.
• Collaborate on cross-functional projects.
• Contribute to continuous improvement initiatives.

Skills

Understanding of billing processes

Problem-solving skills

Microsoft Excel skills

Experience with SaaS billing platforms

Tools

Zuora

Microsoft Excel

Job description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

We’re on the lookout for a sharp, detail-oriented Billing Analyst to join our Finance team. In this role, you'll take the lead on managing end-to-end billing processes and supporting projects that level up our billing systems and customer experience.

You’ll thrive in this role if you bring curiosity, a knack for problem-solving, and the ability to keep pace in a fast-changing environment. If digging into data, streamlining processes, and helping things run smoother than a freshly updated spreadsheet sounds like your thing - we’d love to hear from you.

This will include

• Be the go-to for billing queries from both internal teams and customers
• Own the end-to-end customer billing process
• Run monthly billing cycles and ensure accuracy
• Maintain and update our billing system — including accounts, products, subscriptions and workflows
• Prepare monthly billing reports and provide insights where needed
• Handle ad hoc billing and make adjustments to accounts as required
• Collaborate with the broader Finance team on cross-functional projects
• Support ad hoc reporting and contribute to continuous improvement initiatives

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Solid understanding of billing processes and functions
• A methodical and logical approach to resolving billing scenarios
• 2–3 years' experience in a similar role
• Experience with Zuora or similar SaaS billing platforms
• Intermediate to advanced Microsoft Excel skills (pivots, lookups, the works)
• Bonus points for experience working in a high-growth tech or SaaS environment

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.